Customer Experience Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $55,000 - $76,000

Job Title: Customer Experience Specialist

Job Summary:

We are seeking an exceptional Customer Experience Specialist to join our team. The successful candidate will be responsible for delivering outstanding customer service and promoting our brand and services.

  • Develop and maintain positive relationships with customers to provide a superior customer experience
  • Communicate effectively with customers through various channels, including phone, email, and social media
  • Respond promptly to customer inquiries and resolve issues efficiently
  • Collaborate with internal stakeholders to ensure seamless customer interactions
Key Responsibilities:

The key responsibilities of this role include:

  • Providing expert advice and guidance to customers on our products and services
  • Identifying and resolving customer complaints in a timely and professional manner
  • Developing and implementing effective solutions to improve customer satisfaction
  • Staying up-to-date with industry trends and best practices to continuously improve customer experience
Requirements:

To be successful in this role, you will need:

  • A strong understanding of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills

Qualifications:

  • Level 2 First Aid certification
  • Current CPR certification
  • Working with Children's Check (employee status)
  • National Police check upon onboarding

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