Customer Support Associate

1 month ago


Melbourne, Victoria, Australia Pyramid Global Technologies Full time
About the Job

We are seeking a highly skilled and motivated Customer Support Associate to join our team at Pyramid Global Technologies.

Job Description

The successful candidate will be responsible for providing exceptional customer service and support to our clients, troubleshooting network-related issues, and assisting customers to understand and resolve issues related to our products and services.

Key Responsibilities:
  • Troubleshoot network-related issues and provide effective solutions to customers.
  • Negotiate with customers to gain support and agreement on acceptable outcomes or solutions.
  • Execute strong negotiation techniques and influence customers to close opportunities.
  • Sell products and services that meet customer needs and provide a simple and brilliant customer experience.
  • Establish good customer relationships and demonstrate cultural awareness through listening and adapting to diverse interactions.
  • Comply with procedures and support customers to meet their duties under relevant safety and environmental legislation.
  • Demonstrate strong ownership of issues/orders presented and manage end-to-end delivery within designated timeframes.
  • Articulate, listen, and communicate effectively to identify customer needs and provide solutions to solve their concerns.
Requirements:
  • Excellent verbal and written communication skills.
  • Comprehension and understanding of customer needs.
  • Excellent communication and technical experience.
  • Good listening skills and a customer-centric approach.
  • Good analytical and problem-solving skills.
  • Ability to resolve customer issues with resilience and negotiate outcomes or solutions that meet customer needs.
  • Knowledge of MS Office.
  • Ability to work in a highly collaborative environment.
Experience and Shift Timings:

0-3 years of experience in a call center environment.

Shift timings: 12 pm - 10 pm, 9 am - 6 pm, 10 pm - 7 am.

Working hours: 38 hours per week, plus half an hour break every day.

Working days: Monday to Sunday (any 2 consecutive days off depending on the roster).



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...


  • Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    Job DescriptionAbout the RoleWe are seeking a highly organised and proactive Customer Support Associate to join our team at Woods & Co Recruitment. This role is pivotal in enhancing the customer experience and ensuring the smooth operation of our office.


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia adidas Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Support Associate to join our team as a Claims Specialist. This role will play a vital part in ensuring efficient claims and returns operations for adidas Pacific.About the RolePurpose & Overall Relevance to the Organization:The Customer Support Associate, Claims Specialist, will support the...


  • Melbourne, Victoria, Australia Woolworths Group Full time

    Customer Service AssociateAt Woolworths Group, we're committed to delivering exceptional customer experiences across our supermarkets. As a Customer Service Associate, you'll play a vital role in ensuring our customers receive the highest level of service, product knowledge, and assistance.With a focus on behind-the-scenes operations, you'll be handling...


  • Melbourne, Victoria, Australia ZARA Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our sales team as a Customer Experience Associate. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in fashion.The ideal candidate will have excellent communication skills, be able to work well...


  • Melbourne, Victoria, Australia Woolworths Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will play a vital part in ensuring that our customers have an exceptional shopping experience at Woolworths.About the RoleAs a Customer Experience Associate, you will be responsible for:Greeting and assisting...

  • Support Associate

    3 weeks ago


    Melbourne, Victoria, Australia Hall & Wilcox Full time

    About the RoleAs a Support Associate at Hall & Wilcox, you will be responsible for providing high-level customer service and support to our partners and employees.Key ResponsibilitiesSort and distribute incoming mailCoordinate and process all outgoing mailPhotocopying and scanningBinding of documents and briefsAttend to court filingBooking couriersDaily...

  • Resales Associate

    4 weeks ago


    Melbourne, Victoria, Australia Stockland Full time

    About the RoleAt Stockland Halcyon, we are seeking a highly skilled Resales Associate to provide exceptional customer service and administrative support to our Resales Consultants team. As a key member of our team, you will be responsible for managing every step of the resales process, delivering outstanding service and ensuring Stockland Halcyon remains the...


  • Melbourne, Victoria, Australia AccountAbility Full time

    At AccountAbility, we are seeking a Customer Success Associate to join our team in Melbourne's CBD. This role is a blend of administration and customer service, supporting our internal team and being the first point of contact for customers.The successful candidate will have previously held roles that combine administration and customer service, and will...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...


  • Melbourne, Victoria, Australia Mercury Full time

    About the Role at MercuryMercury is a financial technology company that is revolutionizing the banking industry. As a Customer Support Specialist, you will be part of a dynamic team that is expanding to meet the growing needs of our customers. Your primary responsibility will be to ensure that our users receive exceptional support and experience when...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.


  • Melbourne, Victoria, Australia Easygo Full time

    We're seeking a highly skilled Customer Support Associate to join our team at Easygo, a leading provider of online services in the iGaming industry. As a key member of our customer-facing team, you'll be responsible for delivering exceptional support experiences to our players across various time zones.**Key Responsibilities:**Respond to customer inquiries...


  • Melbourne, Victoria, Australia T2 Tea Full time

    About the RoleWe're seeking a dedicated Customer Service Associate to join our passionate team at T2 Tea.Key Responsibilities:Provide exceptional customer service experience to every customer.Develop in-depth knowledge of products and become a tea and brewing expert.Effectively manage high volumes of stock and maintain visual merchandising standards.Ensure...


  • Melbourne, Victoria, Australia Good Life Health Clubs Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our club operations, you will play a vital role in delivering exceptional customer experiences that drive long-term engagement and loyalty.Key ResponsibilitiesProactively engage with members to understand their...