Customer Support Associate
1 month ago
We are seeking a highly skilled and motivated Customer Support Associate to join our team at Pyramid Global Technologies.
Job DescriptionThe successful candidate will be responsible for providing exceptional customer service and support to our clients, troubleshooting network-related issues, and assisting customers to understand and resolve issues related to our products and services.
Key Responsibilities:- Troubleshoot network-related issues and provide effective solutions to customers.
- Negotiate with customers to gain support and agreement on acceptable outcomes or solutions.
- Execute strong negotiation techniques and influence customers to close opportunities.
- Sell products and services that meet customer needs and provide a simple and brilliant customer experience.
- Establish good customer relationships and demonstrate cultural awareness through listening and adapting to diverse interactions.
- Comply with procedures and support customers to meet their duties under relevant safety and environmental legislation.
- Demonstrate strong ownership of issues/orders presented and manage end-to-end delivery within designated timeframes.
- Articulate, listen, and communicate effectively to identify customer needs and provide solutions to solve their concerns.
- Excellent verbal and written communication skills.
- Comprehension and understanding of customer needs.
- Excellent communication and technical experience.
- Good listening skills and a customer-centric approach.
- Good analytical and problem-solving skills.
- Ability to resolve customer issues with resilience and negotiate outcomes or solutions that meet customer needs.
- Knowledge of MS Office.
- Ability to work in a highly collaborative environment.
0-3 years of experience in a call center environment.
Shift timings: 12 pm - 10 pm, 9 am - 6 pm, 10 pm - 7 am.
Working hours: 38 hours per week, plus half an hour break every day.
Working days: Monday to Sunday (any 2 consecutive days off depending on the roster).
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