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Freight Operations Manager
3 weeks ago
Freight Operations Manager Job Description:
About the Role:This is an exciting opportunity to join a dynamic team as a Freight Operations Manager. The successful candidate will be responsible for managing and executing end-to-end freight forwarding operations, ensuring seamless shipment execution and timely resolution of customer inquiries.
Main Responsibilities:- Proactively manage the entire shipment process from booking to job closure, ensuring compliance with all company procedures and standards.
- Coordinate and process sales orders with precision and speed, ensuring timely and accurate execution of shipments as per confirmed bookings.
- For imports: Coordinate with overseas carriers, agents, and shippers based on the type of import shipment.
- For exports: Work with carriers, agents at the port of loading (POL), customs brokers, trucking companies, warehouses, terminals, and Container Freight Stations (CFS) as required by the shipment type.
- Ensure that special instructions are followed, and appropriate methods are utilized for each shipment.
- Maintain regular communication with customers to provide status updates, respond to inquiries, and address any issues promptly.
- Build rapport and trust with customers by maintaining detailed customer profiles, managing pricing/quote inquiries, handling disputes and claims, and resolving complaints effectively.
- Ensure that services are delivered as promised and inform customers of any deviations or issues impacting their shipments.
- Respond to client inquiries about order status by e-mail or phone, depending on the client's preference and the urgency of the situation.
- Timeliness: Ensure all shipments are processed and delivered within agreed timelines.
- Accuracy: Maintain high accuracy in documentation, order processing, and data entry in CargoWise One.
- Customer Satisfaction: Achieve high customer satisfaction scores through effective communication and reliable service.
- Productivity: Meet or exceed departmental productivity standards.
- Compliance: Adhere to all regulatory requirements with zero instances of non-compliance.
- Bachelor's Degree in any discipline, or a High School/Matriculation diploma with a professional certification in business administration.
- Additional certifications in logistics, freight, or transport are preferred.
- Regional language proficiency - Based on location.
- Minimum of 3 years in a similar freight forwarding or operations role.
- Basic knowledge of customs laws, procedures, and systems.
- Strong understanding of import/export regulations, including local and international customs requirements.
- Knowledge of Incoterms and risk and insurance terms in freight forwarding.
- Communication: Fluent in English, strong interpersonal skills.
- Technical: Proficient in ERP (CargoWise One) and MS Office.
- Analytical: Skilled in issue resolution and cost management.
- Commercial: Knowledgeable in freight market dynamics.
- Organizational: Strong attention to detail, multitasking, and time management.
- Problem-Solving: Proactive and calm in resolving operational issues.
- Is proactive and anticipates challenges before they arise.
- Has excellent communication and problem-solving skills.
- Can work well under pressure and prioritize tasks efficiently.
- Has a strong attention to detail and can maintain accuracy in documentation and data entry.
