Operations Excellence Leader

1 week ago

Newcastle, New South Wales, Australia beBeeWarranty Full time $150,000 - $180,000
Warranty Management Role

We are seeking a highly skilled Warranty Manager to join our team. As a key member of our organization, you will be responsible for ensuring the reliability and availability of our services.

The ideal candidate will have proven experience in the rolling stock industry, specifically in warranty, maintenance, or operational support. You will also possess demonstrated leadership skills, with experience managing and mentoring team members.

The successful candidate will have expertise in customer-facing roles, including account and supplier management. Additionally, they will have experience in risk assessment, mitigation, and execution of commercial contracts.

A tertiary qualification in Engineering or a related technical field is preferred, but not essential. What is essential is your ability to drive influence in problem-solving and product development by employing root cause analysis and sustainable solutions.

You will be utilising ERP systems (SAP preferred) to monitor warranty claims and ensure process efficiency. Your strong leadership and motivational skills will foster collaboration and team success. Exceptional problem-solving and decision-making abilities that influence positive outcomes are also required.

About This Role:
  • Lead warranty management processes to ensure reliability and availability milestones are met.
  • Support and develop a team of two direct reports, mentoring them to ensure successful delivery of project and team goals.
  • Oversee steady-state commercial contract management, ensuring compliance, risk mitigation, and cost-effective outcomes.
  • Represent the organization in customer-facing interactions, ensuring strong relationships and proactive issue resolution.
  • Collaborate with suppliers and internal teams to identify, assess, and mitigate risks.
What We Offer:
  • Exceptional salary and benefits package.
  • Opportunities for advancement and professional growth.
  • A dynamic and collaborative work environment.
  • Diverse perspectives valued and equal opportunities at the forefront.

Join us in creating a workplace where everyone has a role to play. We believe success and value are driven by real teams.

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