Digital Signage Hardware Product Lead

2 weeks ago

Sydney, New South Wales, Australia Coates Group Full time

About the Role

We are seeking a skilled Hardware Product Manager to lead the technical direction for product development and drive the development and performance of our hardware products.

The successful candidate will have a focus on enhancing features, localization, and lifecycle management, working closely with design and engineering teams to deliver feature development that meets both customer and market demands.

Key Responsibilities

  • Understand and prioritize customer and internal needs to drive feature development and resolve pain points effectively.
  • Utilize technical skills to monitor field performance and manage data on deployed units, ensuring metric-based decision making for product lifecycle management, roadmaps, and EOL strategies.
  • Balance commercial and client needs to achieve win-win outcomes in product development, considering the total hardware ecosystem within the restaurant space.
  • Work closely with tech, design, and business development teams to support RFPs and ensure alignment with marketing to create sellable products.
  • Serve as a subject matter expert on products, attending industry events to stay ahead of market trends, and maintaining a strong understanding of vertical needs in the restaurant space.
  • Own and manage tools to track product development, releases, and performance, ensuring investments are directed towards areas with the highest strategic value.
  • Focus on understanding the cost to serve, build, and total cost of ownership (TCO), thinking beyond single products to the entire hardware ecosystem.
  • Maintain key relationships with internal stakeholders, ensuring alignment between market leads, product teams, and other product managers for a cohesive approach to product development.
  • Act as the technical conduit between client needs and product development teams, developing clear client/program profiles to anticipate and meet current and future customer needs.

About Coates Group

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join Our Crew

Be part of a global team of talented, ambitious, creative people who value integrity, individuality, and inclusivity. We offer an annual market competitive bonus program, our "Thrive Program" which includes a suite of flexible work options, and a commitment to equality and empowerment.

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