Technical Product Manager

7 days ago

Sydney, New South Wales, Australia Coates Group Full time

Unlock the Future of Customer Experience

At Coates Group, we're revolutionizing the way leading brands leverage technology to drive exceptional customer experiences. As the Technical Product Manager for our Hardware team, you'll lead the technical direction for product development, driving the development and performance of our hardware products.

Key Responsibilities

    • Develop and implement technical strategies to enhance product features, localization, and lifecycle management.
    • Collaborate with design and engineering teams to deliver feature development, ensuring products meet customer and market demands.
    • Monitor field performance, manage data on deployed units, and inform metric-based decision making for product lifecycle management, roadmaps, and EOL strategies.
    • Balance commercial and client needs to achieve win-win outcomes in product development, considering the total hardware ecosystem within the restaurant space.
    • Work closely with tech, design, and business development teams to support RFPs and ensure alignment with marketing to create sellable products.
    • Serve as a subject matter expert on products, attending industry events to stay ahead of market trends and maintain a strong understanding of vertical needs in the restaurant space.
    • Own and manage tools to track product development, releases, and performance, ensuring investments are directed towards areas with the highest strategic value.
    • Maintain key relationships with internal stakeholders, ensuring alignment between market leads, product teams, and other product managers for a cohesive approach to product development.
    • Act as the technical conduit between client needs and product development teams, developing clear client/program profiles to anticipate and meet current and future customer needs.

About Coates Group

We're a global technology company focused on creating dynamic, smart, personalized, and engaging customer experiences powered by our range of digital hardware, proprietary content management system, and industry-leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

We're a 2x Australia Good Design Award winner and have successfully completed the largest hardware deployment in Quick Service Restaurant history. We're led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality, and inclusivity. We offer an annual market competitive bonus program and our 'Thrive Program', which includes a suite of flexible work options, dedicated time to prioritize our health and wellbeing, a Global Wellness paid day off, and a 'Give Back Day' to allow our Crew an opportunity to make an impact in the community.

Be Inspired to Be More

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer

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