Senior Collections Specialist
1 day ago
FourQuarters Recruitment is seeking an experienced Senior Collections Specialist to join our team on a 5-month contract, with the potential for extension.
This role is critical in managing and resolving historical outstanding invoices and payments, ensuring compliance, and delivering exceptional service to customers and stakeholders.
Key Responsibilities:
- Oversee the end-to-end collections and recovery processes for overdue invoices and payments.
- Manage a high volume of inbound and outbound calls to resolve outstanding accounts.
- Liaise effectively with customers, plan managers, and internal stakeholders to establish and negotiate payment solutions.
- Maintain meticulous records of all collection activities and customer interactions.
- Partner with Finance Operations and Operations teams to address and resolve any discrepancies.
- Provide timely updates and comprehensive reports on collection progress and outcomes.
Requirements:
- Minimum of 5 years' experience in collections, ideally within the Disability and Aged Care sectors.
- Proficient in using ERP systems, Epicor 10, and other finance tools.
Essential Skills:
- Solid understanding of industry-specific compliance and regulations.
- Strong communication, negotiation, and relationship-building abilities.
- Excellent organisational and time management skills.
- High attention to detail and problem-solving aptitude.
- Experience working in agency environments or as a contractor is a plus.
- Ability to work independently and manage confidential information with discretion.
Contract Details:
- Duration: 3–6 months, with potential for extension.
- 4 days on site, 1 day WFH.
- Working Hours: 7.5 hours per day.
- Estimated Salary: $90,000 - $110,000 per annum (based on location and industry standards).
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