Product Enablement Strategist

13 hours ago


Brisbane, Queensland, Australia Squiz Full time
About the Role

Squiz is seeking a seasoned Product Enablement/Operations Lead to drive our product enablement initiatives. This critical role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximise the value of our SaaS solution.

Key Responsibilities
  • Develop and execute a comprehensive product enablement strategy
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists
  • Collaborate with product, sales, engineering and customer success teams to identify and address knowledge gaps
  • Implement best practices in product operations to streamline our processes
  • Measure and report on the impact of enablement initiatives
Requirements
  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices
  • Strategic thinker with a data-driven approach to decision making
What We Offer

As a Product Enablement/Operations Lead at Squiz, you will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.



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