Product Enablement/Operations Lead
7 days ago
About the Role
Squiz is seeking a seasoned Product Enablement/Operations Lead to play a pivotal role in the success of our products. This critical position will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.
You will have the opportunity to collaborate with talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.
This strategic role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximize the value of our SaaS solution.
Key Responsibilities
- Develop and lead our product enablement strategy, aligning with business objectives and customer needs.
- Lead and mentor a team of technical writers, instructional designers, and education and training specialists to deliver high-quality content.
- Oversee the creation and maintenance of in-product guidance, external documentation, and training materials, ensuring seamless customer experiences.
- Collaborate with partners to ensure they have the necessary training, resources, and tools to enhance their product knowledge and deliver value to their customers.
- Work closely with product, sales, engineering, and customer success teams to identify and address knowledge gaps, driving business growth and customer satisfaction.
- Implement best practices in product operations to streamline processes, improve efficiency, and enhance customer experiences.
- Measure and report on the impact of enablement initiatives, providing data-driven insights to inform business decisions.
Requirements
- Proven experience in product enablement or product operations roles within a SaaS organization, with a strong background in customer enablement, technical documentation, or product enablement.
- Strong leadership skills, with the ability to build and mentor a high-performing team.
- Excellent communication skills, both written and verbal, with the ability to effectively engage with stakeholders at all levels.
- Deep understanding of SaaS products and customer education best practices, with a strategic thinker's approach to decision-making.
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