Product Enablement/Operations Lead

7 days ago


Brisbane, Queensland, Australia Squiz Full time

About the Role

Squiz is seeking a seasoned Product Enablement/Operations Lead to play a pivotal role in the success of our products. This critical position will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.

You will have the opportunity to collaborate with talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.

This strategic role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximize the value of our SaaS solution.

Key Responsibilities

  • Develop and lead our product enablement strategy, aligning with business objectives and customer needs.
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists to deliver high-quality content.
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials, ensuring seamless customer experiences.
  • Collaborate with partners to ensure they have the necessary training, resources, and tools to enhance their product knowledge and deliver value to their customers.
  • Work closely with product, sales, engineering, and customer success teams to identify and address knowledge gaps, driving business growth and customer satisfaction.
  • Implement best practices in product operations to streamline processes, improve efficiency, and enhance customer experiences.
  • Measure and report on the impact of enablement initiatives, providing data-driven insights to inform business decisions.

Requirements

  • Proven experience in product enablement or product operations roles within a SaaS organization, with a strong background in customer enablement, technical documentation, or product enablement.
  • Strong leadership skills, with the ability to build and mentor a high-performing team.
  • Excellent communication skills, both written and verbal, with the ability to effectively engage with stakeholders at all levels.
  • Deep understanding of SaaS products and customer education best practices, with a strategic thinker's approach to decision-making.


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