Operational Event Manager

1 week ago

Melbourne, Victoria, Australia beBeeEventManagement Full time $105,000 - $145,000

Governing and Optimizing Event Management Frameworks

Job Overview

This key role involves developing and enhancing event management frameworks, policies, and lifecycle processes across platforms, tools, and client environments. It also requires collaboration with engineering and operations teams to test, release, and optimize alerting capabilities.

Your Responsibilities
  • Define and maintain event recipes and correlation rules to reduce alert fatigue, improve incident response, and enhance operational efficiency.
  • Act as a key stakeholder in software development lifecycle and change processes, ensuring operational acceptance and early life support of all new monitoring capabilities.
  • Drive collaboration across resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation.
  • Oversee governance reporting, KPI measurement, audit support, and regular tuning to ensure events remain relevant and effective.
  • Work within the Problem Management team and be responsible for managing the lifecycle of problems to ensure continued commitments to customers.
Requirements
  • Solid understanding of Event Management, monitoring tools, and service alerting technologies.
  • At least 3 years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
  • Incident and Problem Management experience.
  • ITIL Foundation certification is required; deeper ITIL knowledge or alignment is highly regarded.
  • Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
  • Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
  • Australian Citizenship is required, with eligibility for security clearance.

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