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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia AFL Recruitment Full time
Customer Service/Call-Centre Representative

We are seeking a highly skilled and experienced Customer Service/Call-Centre Representative to join our team at AFL Recruitment. As a key member of our New Client Enquiries team, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and ensuring a seamless experience for our clients.

About the Role

This is an exciting opportunity to join a dynamic and growing law firm, where you will have the chance to work with a talented team of professionals and contribute to the firm's ongoing success. As a Customer Service/Call-Centre Representative, you will be responsible for:

  • Providing top-notch customer service to our clients via phone and email
  • Handling new client enquiries and providing initial support
  • Working closely with our solicitors to allocate cases and arrange client-solicitor meetings
  • Providing administrative support to our lawyers as needed
What We Offer

We offer a competitive salary package, including a base salary of $45,000-$75,000, depending on experience. You will also have the opportunity to work with a talented team of professionals, learn from the best, and contribute to the firm's ongoing success. Our firm is committed to providing a supportive and inclusive work environment, where you will feel valued, accepted, and appreciated.

Requirements

To be successful in this role, you will need to have:

  • Minimum 18 months of experience working in a busy phone-based customer service role
  • Outstanding customer service skills, with a patient and empathetic approach
  • Clear communication and warm, friendly professional phone manner
  • Strong Microsoft Office skills, including Word, Excel, and Outlook
  • Fast typing and data entry speed (minimum 55-60wpm)

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and has a genuine interest in the legal industry. If you are a people person with a strong work ethic and a desire to progress your career with a 1st-class law firm, we would love to hear from you.