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We're on the hunt for a meticulous CRM expert to join our team. This is an excellent opportunity for someone with at least two years of hands-on experience managing HubSpot or similar platforms like Salesforce.
About the Role- Configuration and Maintenance: You'll be responsible for configuring and maintaining the CRM system to ensure smooth operation and user access management.
- Data Management: You'll maintain accurate and reliable customer data through regular audits, deduplication, and clean-up processes.
- User Support: You'll provide ongoing user support and training to improve CRM adoption and usability.
- Point of Contact: You'll be the point of contact for all users for onboarding and CRM troubleshooting.
- Documentation: You'll create and maintain documentation outlining configurations and best practices.
- Custimization: You'll customize the CRM with tailored fields, workflows, and reports to meet business needs.
- Collaboration: You'll collaborate with internal teams to align CRM functionality with departmental workflows.
- Data Security: You'll manage user permissions and ensure the security of sensitive data.
- Analytics: You'll build and maintain dashboards and reports to track customer behaviour and business performance.
- Marketing Automation: You'll develop and optimize marketing automations, journey flows, and segmentation strategies.
