CRM Data Specialist

3 weeks ago

Melbourne, Victoria, Australia WWF-Australia Full time

Join to apply for the CRM Data Specialist role at WWF-Australia

Join WWF-Australia as a CRM Data Specialist. Perfect for someone who loves data, thrives in a small team and enjoys improving systems. Passionate about NFPs, detail-driven and ready to dive deep into a major CRM migration project.

Workplace flexibility including monthly RDO
2 years fixed term contract
Join a diverse global network working for people and planet across 100 countries
Work in a high performing, values-driven organisation

You can find the full position description and selection criteria by (("clicking here")).

About Us

WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change - in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature.

About the Role

The CRM Data Specialist ensures the integrity, usability, and strategic optimisation of WWF-Australia's CRM platform. As part of a major CRM transformation initiative, the role focuses on system configuration, data architecture, and enabling stakeholder-driven enhancements. It supports high-quality, actionable data and seamless integration across fundraising, supporter engagement, and operational systems, contributing to WWF's mission to mobilise millions and deliver impactful conservation outcomes.

Key Accountabilities (Refer to Position Description for full list of Key Accountabilities)

Maintain Data Integrity: Ensure supporter data is accurate, deduplicated, and structured to support segmentation and reporting.
Oversee Transaction Processing: Lead the execution of donation, refund, and related transaction workflows to ensure timely and accurate processing.
Ensure Compliance: Uphold data privacy and security standards in accordance with WWF Data Security Policy and PCI-DSS obligations.
Manage CRM Support Requests: Fulfil helpdesk job requests from users in line with agreed service levels, ensuring timely and effective resolution.

Skills, Knowledge and Experience (Refer to Position Description for full list of Selection Criteria)

Demonstrated experience working with Salesforce Nonprofit Cloud or similar CRM platforms, including configuration, data management, and user support.
CRM Migration Exposure
Proven involvement in CRM platform migration projects, with an understanding of data mapping, cleansing, and integration processes.
Advanced Excel Skills
High proficiency in Microsoft Excel, including complex formulas, pivot tables, and data manipulation for reporting and analysis.

Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.

You can find the full position description and selection criteria by (("clicking here")).

Applications

Please include the following two attachments: (1) a cover letter/statements against the selection criteria and (2) your resume (CV).

We may review applications and interview candidates on a rolling-basis, therefore we encourage you to apply at your earliest convenience.

Note that applicants require current unlimited working rights in Australia to be eligible for this role.

Closing Date: 11:59PM, 31 August 2025.

Contact: For any questions, please contact jobs-au@wwf.org.au

Seniority level

Seniority levelNot Applicable

Employment type

Employment typeFull-time

Job function

Job functionAnalyst
IndustriesNon-profit Organizations

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