CRM Data Specialist

1 day ago


Melbourne, Victoria, Australia WWF-Australia Full time

Join to apply for the CRM Data Specialist role at WWF-Australia

Join to apply for the CRM Data Specialist role at WWF-Australia

Join WWF-Australia as a CRM Data Specialist. Perfect for someone who loves data, thrives in a small team and enjoys improving systems. Passionate about NFPs, detail-driven and ready to dive deep into a major CRM migration project.

  • Workplace flexibility including monthly RDO
  • 2 years fixed term contract
  • Join a diverse global network working for people and planet across 100 countries
  • Work in a high performing, values-driven organisation

You can find the full position description and selection criteria by (("clicking here")).

About Us

WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change - in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature.

About the Role

The CRM Data Specialist ensures the integrity, usability, and strategic optimisation of WWF-Australia's CRM platform. As part of a major CRM transformation initiative, the role focuses on system configuration, data architecture, and enabling stakeholder-driven enhancements. It supports high-quality, actionable data and seamless integration across fundraising, supporter engagement, and operational systems, contributing to WWF's mission to mobilise millions and deliver impactful conservation outcomes.

Key Accountabilities (Refer to Position Description for full list of Key Accountabilities)

  • Maintain Data Integrity: Ensure supporter data is accurate, deduplicated, and structured to support segmentation and reporting.
  • Oversee Transaction Processing: Lead the execution of donation, refund, and related transaction workflows to ensure timely and accurate processing.
  • Ensure Compliance: Uphold data privacy and security standards in accordance with WWF Data Security Policy and PCI-DSS obligations.
  • Manage CRM Support Requests: Fulfil helpdesk job requests from users in line with agreed service levels, ensuring timely and effective resolution.

Skills, Knowledge and Experience (Refer to Position Description for full list of Selection Criteria)

  • Demonstrated experience working with Salesforce Nonprofit Cloud or similar CRM platforms, including configuration, data management, and user support.
  • CRM Migration Exposure
  • Proven involvement in CRM platform migration projects, with an understanding of data mapping, cleansing, and integration processes.
  • Advanced Excel Skills
  • High proficiency in Microsoft Excel, including complex formulas, pivot tables, and data manipulation for reporting and analysis.

Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.

You can find the full position description and selection criteria by (("clicking here")).

Applications

Please include the following two attachments: (1) a cover letter/statements against the selection criteria and (2) your resume (CV).

We may review applications and interview candidates on a rolling-basis, therefore we encourage you to apply at your earliest convenience.

Note that applicants require current unlimited working rights in Australia to be eligible for this role.

Closing Date: 11:59PM, 31 August 2025.

Contact: For any questions, please contact jobs-au@wwf.org.au

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionAnalyst
  • IndustriesNon-profit Organizations

Referrals increase your chances of interviewing at WWF-Australia by 2x

Get notified about new Customer Relationship Management Specialist jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 1 week ago

Ecommerce Customer Service Representative - Casual

Moorabbin, Victoria, Australia 6 days ago

Customer Relationship Management Specialist

Melbourne, Victoria, Australia 3 weeks ago

Travancore, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 15 hours ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago

Customer Success Manager - Public Sector

Melbourne, Victoria, Australia 1 week ago

National Customer Service Manager - West Footscray

West Footscray, Victoria, Australia 3 weeks ago

Southbank, Victoria, Australia A$55,000.00-A$70,000.00 3 weeks ago

Melbourne, Victoria, Australia 9 hours ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$37.13-A$37.13 2 weeks ago

Richmond, Victoria, Australia 6 hours ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 weeks ago

South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 1 month ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Dandenong South, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$120,000.00-A$140,000.00 3 weeks ago

Senior Customer Success Manager (Melbourne-based)

Melbourne, Victoria, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia beBeeCustomerRelationship Full time $60,000 - $70,000

    Transform Your Career as a HubSpot CRM SpecialistWe are seeking an experienced professional to join our team as a full-time Hybrid HubSpot CRM Specialist. Located in Melbourne, AU, this role offers flexibility with up to four days of work-from-home.The successful candidate will be responsible for managing and optimising CRM systems to drive customer...


  • Melbourne, Victoria, Australia beBeeAcquisition Full time

    Job Title:Crm & Acquisition Executive / SpecialistThis is an exciting opportunity to join our team as a CRM and Acquisition Specialist. In this role, you will be responsible for delivering and executing the CRM trade strategy, focused on achieving planned customer revenue, satisfaction, and retention rates.Key Responsibilities:Work with cross-function teams...


  • Melbourne, Victoria, Australia Junior Adventures Group Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Junior Adventures Group provided pay rangeThis range is provided by Junior Adventures Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrDirect...


  • Melbourne, Victoria, Australia at Full time

    Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.Company...

  • Senior Crm Specialist

    22 hours ago


    Melbourne, Victoria, Australia At Full time

    Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments.We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.Company...


  • Melbourne, Victoria, Australia BetMakers Technology Group Full time

    Join to apply for the Marketing & CRM Specialist role at Bet Makers Technology Group 1 week ago Be among the first 25 applicants Join to apply for the Marketing & CRM Specialist role at Bet Makers Technology Group Get AI-powered advice on this job and more exclusive features.is the leading software development company for sports and racing solutions with...

  • Senior CRM Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Junior Adventures Group AU Full time

    Junior Adventures Group AU provided pay rangeThis range is provided by Junior Adventures Group AU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrThe Senior CRM/Email Marketing Specialist will play a critical role in supporting the implementation of a new...

  • Senior CRM Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Junior Adventures Group AU Full time

    Junior Adventures Group AU provided pay rangeThis range is provided by Junior Adventures Group AU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrThe Senior CRM/Email Marketing Specialist will play a critical role in supporting the implementation of a new...


  • Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $60,000 - $65,000

    Job OverviewThis role is pivotal to the seamless functioning of CRM systems, supporting sales, marketing, and customer service teams.The successful candidate will be responsible for managing and maintaining the HubSpot CRM platform, ensuring it is optimally configured and utilised.Key responsibilities include maintaining data integrity, streamlining...


  • Melbourne, Victoria, Australia beBeeHubSpot Full time $60,000 - $75,000

    As a Hubspot-Certified Platinum Agency Partner, we specialize in both inbound marketing and growth-driven design. We help businesses grow with clear strategies and measurable ROI.This is a full-time hybrid role for a HubSpot CRM Specialist located in Melbourne, AU, with some work-from-home flexibility (up to four days). The HubSpot CRM Specialist will be...