Senior CRM Specialist

18 hours ago


Melbourne, Victoria, Australia Junior Adventures Group Full time

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Junior Adventures Group provided pay range

This range is provided by Junior Adventures Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$100,000.00/yr

Direct message the job poster from Junior Adventures Group

The Senior CRM Specialist plays a pivotal role driving customer lifecycle and marketing automation solutions across the business. In addition, this role will collaborate with a CRM project team to deliver a new CRM platform into the business. The full-time permanent position is offering 100k base plus super. This role is Hybrid working 3 days in the office and 2 days from home, with free onsite parking located in the building.

Reporting to the Head of Digital and Content, you will lead our CRM marketing efforts, from mapping end-to-end journeys and building automations to segmenting audiences and analysing results. You will be a key member of the team who understands multi-channel campaign delivery, audience segmentation and personalisation, and technical data integrations for the CRM.

In this role you will be responsible for:

  • CRM Project Leader – With support from the Head of Digital and Content, collaborate with the CRM project team to build and launch a new CRM platform for marketing, CX and compliance.
  • Customer Journeys – Lead the development of customer lifecycle activity using martech solutions to deliver onboarding, automated and personalised experiences across email and SMS channels.
  • Data Workflows – Coordinate and maintain the data workflow process from sources to CRM so that the right data structure facilitates effective use of all new CRM features, such as segmentation, personalisation and lead scoring.
  • 1:1 Communication – Lead and execute personalised 1:1 communications for campaigns and marketing initiatives, ensuring aligned messaging and direct communications best practice.
  • Performance Analysis – Track performance across KPIs (opens, clicks, conversions, revenue) and set up dashboards for reporting. Adopt a test and learn mindset to optimise journeys and customer experiences.
  • Content Creation – Work with the brand and campaign team to create content and deliver personalised campaigns and batch communications across owned channels.
  • Customer Lifecycles – Plan, design and build customer strategies that factor in lifecycle stages of awareness, retention and advocacy.

Here's why you'll love working with us:

Hybrid Work: Embrace a hybrid working model that offers flexibility, including the convenience of work-from-home during late shifts.

High performance: Work within a culture where we stop to pause and celebrate our accomplishments while striving for what's next.

Pawsitive Vibes: We're dog-friendly Say hello to furry friends in the office

Incredible Team: Join a group of passionate professionals who are dedicated to making a positive difference.

About you:

  • 3+ years of experience managing CRM platforms and marketing automation.
  • Hands on experience with CRM and marketing automation platforms, such as Hubspot, Zoho, Braze, or Salesforce Marketing Cloud.
  • Strong skills in email and SMS campaign creation including copy, design, templating, testing, and optimisation.
  • Data-driven mindset with experience in segmentation, journey building, analytics and lifecycle marketing.
  • Experience managing CRM implementation projects is desirable.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing
  • IndustriesEducation Administration Programs

Referrals increase your chances of interviewing at Junior Adventures Group by 2x

Get notified about new Customer Relationship Management Specialist jobs in Camberwell, Victoria, Australia.

Customer Success Manager - Public Sector

Melbourne, Victoria, Australia 2 weeks ago

Customer Relationship Management Specialist

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Travancore, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

National Customer Service Manager - West Footscray

West Footscray, Victoria, Australia 3 weeks ago

Dandenong South, Victoria, Australia 3 weeks ago

Southbank, Victoria, Australia A$55,000.00-A$70,000.00 3 weeks ago

Ecommerce Customer Service Representative - Casual

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia A$120,000.00-A$140,000.00 3 weeks ago

South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 1 month ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 hours ago

Senior Customer Success Manager (Melbourne-based)

Melbourne, Victoria, Australia 2 weeks ago

Customer Success Manager (CSM) - SAP Academy for Customer Success - Melbourne (Hybrid)

Southbank, Victoria, Australia 6 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
  • Senior CRM Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Junior Adventures Group AU Full time

    Junior Adventures Group AU provided pay rangeThis range is provided by Junior Adventures Group AU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrThe Senior CRM/Email Marketing Specialist will play a critical role in supporting the implementation of a new...

  • Senior CRM Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Junior Adventures Group AU Full time

    Junior Adventures Group AU provided pay rangeThis range is provided by Junior Adventures Group AU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrThe Senior CRM/Email Marketing Specialist will play a critical role in supporting the implementation of a new...

  • Senior Crm Specialist

    12 hours ago


    Melbourne, Victoria, Australia At Full time

    Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments.We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.Company...


  • Melbourne, Victoria, Australia at Full time

    Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.Company...

  • CRM Data Specialist

    20 hours ago


    Melbourne, Victoria, Australia WWF-Australia Full time

    Join to apply for the CRM Data Specialist role at WWF-AustraliaJoin to apply for the CRM Data Specialist role at WWF-AustraliaJoin WWF-Australia as a CRM Data Specialist. Perfect for someone who loves data, thrives in a small team and enjoys improving systems. Passionate about NFPs, detail-driven and ready to dive deep into a major CRM migration...

  • Senior CRM Developer

    4 weeks ago


    Melbourne, Victoria, Australia Peoplebank Full time

    Join to apply for the Senior CRM Developer role at Peoplebank1 day ago Be among the first 25 applicantsJoin to apply for the Senior CRM Developer role at PeoplebankThrive in a flexible, wellbeing-focused culture with onsite gym, free parking & moreSenior CRM DeveloperPermanent | Melbourne | Large Sports OrganisationThrive in a flexible, wellbeing-focused...

  • Senior CRM Developer

    4 weeks ago


    Melbourne, Victoria, Australia Peoplebank Full time

    Join to apply for the Senior CRM Developer role at Peoplebank1 day ago Be among the first 25 applicantsJoin to apply for the Senior CRM Developer role at PeoplebankThrive in a flexible, wellbeing-focused culture with onsite gym, free parking & moreSenior CRM DeveloperPermanent | Melbourne | Large Sports OrganisationThrive in a flexible, wellbeing-focused...


  • Melbourne, Victoria, Australia BetMakers Technology Group Full time

    Join to apply for the Marketing & CRM Specialist role at Bet Makers Technology Group 1 week ago Be among the first 25 applicants Join to apply for the Marketing & CRM Specialist role at Bet Makers Technology Group Get AI-powered advice on this job and more exclusive features.is the leading software development company for sports and racing solutions with...

  • Senior CRM Developer

    4 weeks ago


    Melbourne, Victoria, Australia Tennis Australia Full time

    Join to apply for the Senior CRM Developer role at Tennis AustraliaJoin to apply for the Senior CRM Developer role at Tennis AustraliaGet AI-powered advice on this job and more exclusive features.At Tennis Australia, we're creating a more playful world through tennis – for everyone.From grassroots to Grand Slams, tennis brings people together, inspires...

  • Senior CRM Developer

    4 weeks ago


    Melbourne, Victoria, Australia Tennis Australia Full time

    Join to apply for the Senior CRM Developer role at Tennis AustraliaJoin to apply for the Senior CRM Developer role at Tennis AustraliaGet AI-powered advice on this job and more exclusive features.At Tennis Australia, we're creating a more playful world through tennis – for everyone.From grassroots to Grand Slams, tennis brings people together, inspires...