Optical Account Specialist

5 days ago

North Sydney Council, Australia beBeeLiaison Full time $120,000 - $150,000
Key Account Liaison

We are seeking a proactive and relationship-driven professional to join our team as a Key Account Liaison.

Main Responsibilities:
  • Deliver in-person product training to store teams, focusing on ophthalmic lens technologies, features, and benefits.
  • Support stores with order processing, system navigation, and troubleshooting of lens products and equipment.
  • Serve as the key liaison between Key Account stores, customer service teams, internal departments, and lens labs—ensuring seamless communication and timely issue resolution.
  • Provide expert advice on lens selection, compatibility, and equipment usage to enhance store performance and customer satisfaction.
  • Capture insights from store visits and provide actionable feedback to internal teams to drive continuous improvement in products and services.
Required Skills and Qualifications:
  • Strong communication and interpersonal skills, with the ability to build trust and rapport across diverse teams.
  • Proven ability to work autonomously in a field-based environment, effectively managing your time and priorities.
  • Confidence navigating digital systems—experience with CRM platforms and order management systems is highly regarded.
  • A collaborative mindset, with the ability to work across departments and engage with both internal and external stakeholders.
Benefits:

The ideal candidate will have technical knowledge of ophthalmic lenses or experience working in the optical industry (retail, wholesale, or manufacturing). Understanding of optical supply chains and familiarity with ophthalmic equipment is essential.

Why This Role?

This role offers an exciting opportunity to leverage your expertise and passion for ophthalmic lenses and optics. You will be part of a dynamic team that values collaboration and innovation.

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