Enhance Customer Experience as Optical Technology Expert

2 days ago

North Sydney Council, Australia beBeeOptical Full time $90,000 - $120,000

Are you passionate about delivering exceptional customer experiences and have a keen interest in optical technology?

Here's your opportunity to take on a challenging role as a Customer Success Specialist, where you will work closely with store teams, customers, internal stakeholders, and our lens laboratory teams.

This field-based position is integral to supporting strategic Key Account stores and acts as the vital link between store teams, customers, internal stakeholders, and our lens laboratory teams.

In this dynamic, customer-facing role, you will:

  • Deliver in-person product training to store teams, with a focus on ophthalmic lens technologies, features, and benefits.
  • Support stores with order processing, system navigation, and troubleshooting of lens products and equipment.
  • Serve as the key liaison between Key Account stores, customer service teams, internal departments, and lens labs—ensuring seamless communication and timely issue resolution.
  • Provide expert advice on lens selection, compatibility, and equipment usage to enhance store performance and customer satisfaction.
  • Capture insights from store visits and provide actionable feedback to internal teams to drive continuous improvement in products and services.

What skills do you need for success?

To excel in this role, you'll require:

  • Strong communication and interpersonal skills, with the ability to build trust and rapport across diverse teams.
  • Proven ability to work autonomously in a field-based environment, effectively managing your time and priorities.
  • Confidence navigating digital systems—experience with CRM platforms and order management systems is highly regarded.
  • A collaborative mindset, with the ability to work across departments and engage with both internal and external stakeholders.

Benefits and opportunities:

  • A generous yearly product allowance for you to spend across our portfolio of brands.
  • Global volunteering opportunities through our foundation.
  • A wide range of career opportunities across the network.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

Our company culture is built around creating a safe and inclusive environment for all, and most importantly, we're all about creating better experiences—for our customers and for each other.

Job Segment: Supply, Ophthalmic, Operations, Healthcare

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