
Customer Service Representative
2 weeks ago
The Customer Operations Agent role is a hands-on position that combines customer service, vehicle inspections, and cleaning duties. The job involves interacting with customers at the counter, completing rental transactions, bookings, and contracts, promoting our products and services, inspecting vehicles for damage and cleanliness, and cleaning the interior and exterior of vehicles to company standards.
Key Responsibilities
- Welcoming and assisting customers at the rental counter
- Completing rental transactions, bookings, and contracts
- Promoting our products and services
- Inspecting vehicles for damage and cleanliness
- Cleaning the interior and exterior of vehicles to company standards
For this role, you will work in a fast-paced environment while delivering exceptional customer service. You will be required to work a rotating roster including weekends, evenings, and public holidays.
Requirements
- A full and valid Australian driver's licence
- Availability to work a rotating roster (including weekends, evenings, and public holidays)
- Experience in customer service, retail, hospitality, or sales is an advantage
- Ability to work in a fast-paced environment while delivering exceptional customer service
- Comfortable using computer systems to manage bookings and rental information
- Strong attention to detail and ability to follow procedures
Benefits and Perks
- Competitive Hourly Rate + loadings + performance incentives
- Wellbeing program including life insurance, discounted health cover & superannuation options
- Access to discounts on retail, fitness, cinema, and more
- Employee discounts on car rentals across our network
- Mental Health Support via Employee Assistance Program (EAP)
- Comprehensive training to help you succeed and grow
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