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Full-Time Customer Service Representative

2 weeks ago

Sunshine Coast Regional District, Australia beBeeCustomer Full time $60,000 - $80,000
Phone Reception Customer Service Representative

This role involves managing incoming calls in a friendly and professional manner, providing accurate information and assistance to customers on a range of enquiries, and maintaining detailed records and updating customer information in the database.

Key Responsibilities:
  • Answering and managing incoming phone calls effectively
  • Directing calls to the appropriate departments or team members
  • Providing accurate information and assistance to customers on a range of enquiries
  • Maintaining detailed records and updating customer information in the database
  • Assisting with administrative tasks such as data entry, scheduling, and filing
Requirements:
  • Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
  • Strong attention to detail and the ability to multitask effectively
  • Proficient in using Microsoft Office suite and customer relationship management (CRM) software
  • Previous experience in a customer service or administrative role, preferably in the hospitality industry
  • A positive, friendly, and professional attitude
What We Offer:

A supportive and inclusive work environment that empowers employees to thrive, offering a competitive salary, generous employee discounts, opportunities for career development and training, flexible work arrangements, and a collaborative and friendly team culture.

Join Our Team:

As a Phone Reception Customer Service Representative, you will be an integral part of our team, contributing to a positive and collaborative environment. If you possess excellent communication and interpersonal skills, with the ability to provide exceptional customer service, we encourage you to apply.