Customer Service Representative

2 days ago


Sunshine Coast Regional District, Australia beBeeCustomer Full time $65,000 - $85,000
Job Title: Network OfficerThis role is a critical front-line position in the provision of customer service to passengers and drivers.The successful candidate will engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.
  • Key Responsibilities:
  • Deliver exceptional customer service and assistance to passengers using local services and the broader network
  • Educate customers about ticketing products and network usage
  • Participate in community engagement programs or activities
  • Maintain a visible presence onboard bus services to enhance passenger and driver safety
  • Complete daily reports on activities and incidents

We seek candidates with excellent communication skills, the ability to remain calm in tense situations, and good judgment. Conflict resolution skills, teamwork, and the ability to write reports are also essential.

Requirements:

  • A permanent full-time position
  • Two positions available
  • Shifts to be worked across Sunshine Coast depots

This is an exciting opportunity for those who enjoy working with people and are passionate about delivering exceptional customer service.



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