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Senior Customer Service Manager

2 months ago

Townsville, Queensland, Australia Queensland Government Full time

**Service Delivery and Customer Experience**

The Queensland Government's Service Delivery, Housing and Homelessness Services team is seeking a highly skilled and experienced professional to lead our customer service efforts. As a key member of our leadership team, you will be responsible for ensuring that our services are delivered efficiently and effectively, meeting the needs of our diverse customer groups.

**Key Responsibilities:**

  • **Leadership and Guidance**: Provide strategic leadership and guidance to our team, ensuring that we are well-equipped to deliver high-quality services to our customers.
  • **Team Culture**: Foster a positive and inclusive team culture that encourages collaboration, continuous improvement, and excellence in service delivery.
  • **Local Leadership**: Contribute to the development and implementation of our local leadership strategy, ensuring that we are well-positioned to meet the needs of our customers and stakeholders.
  • **Performance Management**: Develop and implement strategies to promote a high-performance culture, ensuring that our staff are equipped to deliver exceptional results.
  • **HR Management**: Apply HR management policies and principles to ensure that our services are delivered consistently with our financial, HR, and administrative delegations and responsibilities.
  • **Cultural Awareness**: Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples, ensuring that we are well-equipped to deliver culturally sensitive services.
  • **Workplace Safety**: Lead and ensure that our workplace safety culture is maintained, ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

**Mandatory Requirements:**

  • **Class C Driver's License**: Possession of a valid Class C driver's license is essential for this role.