Customer Experience Specialist

3 days ago

Bendigo, Victoria, Australia beBeeCustomer Full time

Customer Service Representative

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  • This is a part-time role based in our Kyabram & Shepparton Branches.
  • 5 days per week, Monday - Thursday 9am - 4:30pm & Friday 9am - 5:30pm.
  • Leave & Relief position - Travel required to cover planned and unplanned leave across Kyabram & Shepparton - Mileage paid*

Our people are customer-obsessed. We put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.

A Day in the Life

As a Customer Service Representative, you will:

  • Support our Kyabram & Shepparton Branches by being the first point of contact for our customers and put them at the centre of everything you do.
  • Assist our customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions.
  • Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date.
  • Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure.
  • Undertake ongoing training and development to enhance your career.

What We Look For

  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
  • An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience.
  • A keen eye for detail that ensures transactions are completed efficiently and accurately.
  • An appreciation for inclusion and the diversity of our customers.
  • An interest in upskilling and career development opportunities.

Benefits

  • Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.
  • Extensive range of benefits and discounted offers on travel, fitness, events and technology.
  • Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
  • Health and wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage.

Join Our Team

At our organisation, we are committed to providing an environment where you can work your way. We know that our people make us who we are, and that's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.

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