Technical Relationship Manager

1 day ago


Melbourne, Victoria, Australia Datacom Full time
The Ideal Candidate

We are seeking a highly experienced technical professional to join our team as a Technical Relationship Manager.

As a key member of our Customer Delivery team, you will be responsible for developing and maintaining strong technical relationships with Datacom & customer technical teams, and playing an active role in escalated tickets, CAB, major incidents, and project handover to operations.

  • Develop and maintain strong technical relationships with Datacom & customer technical teams, and play an active role in escalated tickets, CAB, major incidents, and project handover to operations.
  • Work closely with our customer to understand their business requirements and provide technical advice and guidance to ensure seamless delivery of our services.
  • Ensure technical requirements for Datacom service levels and contract obligations are met, such as monitoring, capacity management, disaster recovery, and any calendar of events or milestones.
  • Stay up-to-date with industry trends and best practices, and implement these in our delivery approach to ensure we remain competitive and deliver exceptional results.

As a relationship manager, you will have the opportunity to build strong relationships with our customers and contribute to the growth and development of our organization.



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