Client Relationship Manager

4 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

About the Job

As a Client Relationship Manager in our team, you'll be responsible for managing multiple end-to-end onboardings and implementing our products to our new and existing Commercial, Corporate and Institutional customers.

You'll work closely with our customers and internal stakeholders to identify product requirements, propose and implement solutions. This requires excellent stakeholder management and communication skills to develop strong relationships with our customers and gather technical requirements with high attention to detail.

You'll also be responsible for transitioning customers from start to end, from initial customer meeting to training and supporting the customer to go live; alongside the ability to maintain a focus on educating our customer while using the framework set out by ANZ to achieve optimal results for all stakeholders.

  • Ability to work under pressure with the ability to reprioritise work to meet changing demands.
  • Negotiation skills and an ability to influence.
  • Ability to build and maintain relationships with multi-level stakeholders.

To succeed in this role, you'll need to have highly developed communication skills both verbal and written, as well as proficiency in MS Office Programs.



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