Application Support Specialist
4 weeks ago
Delivering Exceptional Customer Experiences
At Travel + Leisure Co., we're shaping the future of the travel industry by creating new possibilities for travelers. As a Software Support Specialist, you'll play a crucial role in ensuring our operations run smoothly by providing top-notch level 1 application support for our clients.
Key Responsibilities:
- Provide customer-centric support via phone, email, or JIRA ticketing system, troubleshooting issues and fulfilling requests.
- Deliver support remotely, working independently to resolve client issues and provide solutions.
- Learn and adapt to our unique software system, understanding its intricacies to confidently assist clients.
- Troubleshoot issues, identifying and reproducing problems to feed knowledge directly to our Development Team.
- Manage workload efficiently, prioritizing client requests and addressing them appropriately.
Requirements:
- Excellent written and verbal English communication skills.
- Experience in a customer service environment, preferably providing application support.
- Intermediate level with MS Office applications, particularly Excel and Word.
- Ability to work remotely and independently, with excellent time management skills.
About Us:
We're a dynamic and supportive team dedicated to exceptional service to our clients. We develop and provide a high-quality property management system for resorts, holiday clubs, and other accommodation groups. Join us and be part of a team that's shaping the future of the travel industry.
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