Application Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Travel + Leisure Co Full time

Delivering Exceptional Customer Experiences

At Travel + Leisure Co., we're shaping the future of the travel industry by creating new possibilities for travelers. As a Software Support Specialist, you'll play a crucial role in ensuring our operations run smoothly by providing top-notch level 1 application support for our clients.

Key Responsibilities:

  • Provide customer-centric support via phone, email, or JIRA ticketing system, troubleshooting issues and fulfilling requests.
  • Deliver support remotely, working independently to resolve client issues and provide solutions.
  • Learn and adapt to our unique software system, understanding its intricacies to confidently assist clients.
  • Troubleshoot issues, identifying and reproducing problems to feed knowledge directly to our Development Team.
  • Manage workload efficiently, prioritizing client requests and addressing them appropriately.

Requirements:

  • Excellent written and verbal English communication skills.
  • Experience in a customer service environment, preferably providing application support.
  • Intermediate level with MS Office applications, particularly Excel and Word.
  • Ability to work remotely and independently, with excellent time management skills.

About Us:

We're a dynamic and supportive team dedicated to exceptional service to our clients. We develop and provide a high-quality property management system for resorts, holiday clubs, and other accommodation groups. Join us and be part of a team that's shaping the future of the travel industry.



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