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Group Reservations Coordinator
1 month ago
Accor is seeking a highly skilled Group Reservations Executive to join our team at Sofitel Sydney Wentworth. As a key member of our reservations team, you will be responsible for managing group bookings, ensuring seamless execution of events, and providing exceptional customer service.
Key Responsibilities:- Manage group bookings, including inventory, payment, and group setup.
- Handle enquiries for group bookings via email or phone, providing timely and accurate responses.
- Ensure prompt input of reservations and data for the next 3-month period for all group enquiries & bookings.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Reservations Manager, including Group Wash and Business Turndown reports.
- Manage Group payments, cancellations, rooming lists, and terms and conditions.
- Maintain a precise filing system for all Group reservations and correspondence.
- Perform all reservations duties, including making and entering reservations.
- Handle guest complaints and enquiries in an efficient and professional manner.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
- Ensure VIP and complimentary room night procedures are adhered to.
- Ensure Accor brand and company standards are implemented and updated.
- Promote and maintain good public relations with PCO's, travel agents, airline companies, and commercial organizations.
- Attention to detail and ability to work in a fast-paced environment.
- Proven experience in a similar role within the hospitality industry.
- Knowledge of Opera Cloud PMS is desirable.
- Collaborative and supportive environment.
- Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners.
- Progressive leave policies, including 10 weeks parental leave.
- Complimentary dry cleaning and discounted city parking.
- Reasonable adjustments to support you, including inclusive company policies.
- Opportunities for development and growth within the company.