Guest Experience Coordinator

2 weeks ago


Gold Coast, Queensland, Australia beBeeReservation Full time $40,000 - $64,000

We are seeking a skilled professional to fill the role of Guest Experience Coordinator. As a key member of our team, you will play a crucial role in ensuring seamless and enjoyable guest experiences.

Purpose: Our ideal candidate is a customer service-oriented individual with exceptional communication skills. They will be responsible for allocating rooms based on guest preferences and availability, safely handling payment transactions, and maintaining meticulous reservation records.

Key Responsibilities:

  • Be the first point of contact for guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
  • Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.
  • Safely and securely handle payment transactions, verifying billing details for accuracy.
  • Assist guests in selecting room upgrades, offering special amenities, and fulfilling specific requests to elevate their stay.
  • Maintain accurate and up-to-date reservation records to monitor room availability and ensure smooth check-ins and check-outs.
  • Responsible for resolving guest complaints or issues related to reservations, billing, or room assignments.

Requirements:

  • Excellent customer service skills with a strong focus on communication.
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Proficiency in using reservation and property management systems is a plus.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • A team player with a positive attitude and willingness to go above and beyond.

What We Offer:

Our organization offers a dynamic and supportive work environment that encourages growth and development. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team as a Guest Experience Coordinator.



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