Elevate the Visitor Experience as a Guest Experience Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeVolunteer Full time $60,000 - $75,000
Guest Experience Manager","">

National Trust Queensland is a member-based organisation and environmental charity with a portfolio of 15 heritage properties across the State, including one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary. The Sanctuary embodies the organization's mission to conserve and advance our natural and cultural heritage for future generations.

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Currumbin Wildlife Sanctuary is one of the leading voluntary organisations on the Gold Coast, operating four specialized volunteer programs with over 450 volunteers who attend shifts seven days a week. We are seeking a personable and experienced Manager to lead the Guest Experience Volunteer Program in a full-time role.

","About the Role","

The Manager for Guest Experience Volunteers will lead and support the largest volunteer program at Currumbin Wildlife Sanctuary, ensuring the volunteer team enhances the guest experience while adding value to the Sanctuary's operations. This is a busy and dynamic role combining leadership, operational management, and volunteer engagement to foster a thriving and motivated team of approximately 200 caring and passionate volunteers.

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  • Becoming part of the CWS Volunteer leadership team who value being welcoming, efficient, safety-focused, and fun, providing backup support with the delivery of this role.","
  • Inspiring, leading, and supporting a diverse team of volunteers from the Park Volunteer and Astra Lumina Volunteer programs.","
  • Holding responsibility for the recruitment, onboarding, training, rostering, and performance of your volunteers, ensuring operational objectives are met.","
  • Fostering relationships with internal and external stakeholders to promote and strengthen your volunteer programs, including close collaboration with the CWS Guest Services team.","
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Key competencies and qualifications include:

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  • Proven experience managing a large team.","
  • An approachable and supportive leadership style.","
  • Effective communication skills, interacting with people of all generations and coaching their work activities.","
  • Previous experience working with or managing volunteers is highly regarded.","
  • A background in managing guest-facing roles, particularly in tourism, hospitality, or events.","
","About You","

We offer a range of benefits to ensure our Team Members are protected, taken care of, and celebrated. These include:

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  • Benchmarked salary.","
  • On-site parking.","
  • Tertiary education partners for access to recognized qualifications.","
  • NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites, as well as generous retail, food, and beverage discounts.","
  • Access to over 470 fitness facilities through Fitness Passport for you and your family.","

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