Claims and Recoveries Specialist

7 days ago

Melbourne, Victoria, Australia beBeeClaim Full time $78,920 - $108,450
Job Title: Claims and Recoveries Specialist

 

Job Description:

We are seeking a skilled Claims and Recoveries Specialist to join our team. As a key member of our organization, you will be responsible for managing claims and recoveries processes, ensuring timely and accurate resolution of customer issues.

 

  • Compile information from multiple systems to support delivery of Freedom of Information (FOI) requests within regulated timeframes.
  • Triage debt collection activities based on guidelines for action, legal assistance and working with debt management teams.
  • Seek quotes, generate work orders and prepare invoices to recover the cost of repairing damaged assets.
  • Administer debt management processes for unpaid damaged asset invoices, including outbound/inbound calls, payment arrangements, letters of demand and performance reporting.
  • Prepare and complete release forms for claims settlements.
  • Maintain high quality records of actions taken when managing and responding to or processing claims/administrative work.
  • Triage incoming claims work, including case creation and data gathering.

 

Required Skills and Qualifications:

To succeed in this role, you will need:

 

  • Experience in a customer service environment, with the ability to manage challenging conversations.
  • Well-developed written and verbal communication skills, with ability to convey complex information in plain English.
  • Strong financial record keeping and self-organizational skills.
  • Strong attention to detail and investigative ability, to assist in identifying documentation/information relevant to claims and FOI requests.
  • Strong sense of urgency / time management skills.

 

Benefits:

As a valued member of our team, you will enjoy:

 

  • Flexible working arrangements where you are empowered to design your days with your team.
  • Free and secure on-site parking with on-site café at our Mitcham office.

 

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including a supporting Cover Letter and Resume.

 

Keyword: Claim

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