Senior Claims Recovery Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeRecovery Full time $100,000 - $125,000

Job Summary

We are seeking a skilled and experienced Senior Claims Recovery Professional to join our team.

About the Role

The Senior Claims Recovery Professional will be responsible for managing the day-to-day operations of the claims recovery team, ensuring timely, accurate and customer-focused claim resolution. The successful candidate will have excellent negotiation, mediation and arbitration skills, with the ability to contribute effectively within a team environment and with internal/external stakeholders at all levels.

Key Responsibilities

  • Manage the Australia & New Zealand Claims Recovery team, comprising 2 Recovery Technicians, located in Melbourne.
  • Perform all functions of recovery on assigned files of Major Loss/Complex claims, including initial file review for subrogation opportunity, demands, arbitration, referrals to counsel, negotiation/settlements and delivering effective vendor and litigation management where required.
  • Maintain current knowledge of jurisdictions and changes in applicable laws that may affect recovery efforts and/or impact recovery results.
  • Engage business stakeholders and provide effective communications on recovery key performance metrics and ad-hoc case updates as/when required for key accounts, customers, brokers.
  • Deliver technical training to colleagues within recovery, claims and external contacts as appropriate with a focus on recovery detection/recognition and handling.

Requirements

  • Demonstrated experience leading and managing a Recovery Team.
  • Well-developed expertise and technical knowledge on higher value complex claims - particularly Property, Casualty, Financial Lines.
  • Thorough knowledge of Australia and New Zealand legal/regulatory and litigation/procedural requirements. Broader knowledge extending into Asia is a plus.
  • Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims.
  • Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement.
  • Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.
  • Excellent communication skills (both written and verbal).
  • Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.
  • Ability to multi-task and organized at weighing and managing priorities.
  • Strong work habits focusing on safety, quality, productivity, risk/compliance, customer focus.
  • Legal or Bachelor's Degree/equivalent required.

What We Offer

At our organization, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional advancement.

How to Apply

If you are a motivated and experienced Senior Claims Recovery Professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.

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