Workplace Operations Manager

3 weeks ago

Sydney, New South Wales, Australia JLL Full time
About the Role

We are seeking a highly skilled Workplace Operations Manager to join our team in Sydney, NSW. This role will be responsible for managing a comprehensive range of services across a designated area, with a focus on continuous improvement, operational excellence, safety, and compliance.

Key Responsibilities
  • People Management: Provide leadership to workplace teams in the designated area, mentor and enable training & development of team members, ensure succession planning and mobility for all critical roles in the area, nurture an environment conducive to good teamwork and co-operation among colleagues, promote initiative/idea-sharing across the sites in the area and create opportunities for wider collaboration in the account and company (regionally and globally).
  • Client Engagement: Establish/strengthen credible relationships with Client leadership in the area, respond to client request and concerns in a proactive, constructive manner, set up documented, regular connects with Client leadership at area sites.
  • Contracts Management: Ensure that all local/area contracts are carried out in line with terms and conditions and with excellence at area sites, performance monitored by working closely with regional sourcing team, work with regional and global purchasing to implement regional/global sourcing strategies, drive glidepath savings through regular review of contract terms and conditions, application of Six Sigma best practices, as well as other cost reduction initiatives, ensure vendors adhere to JLL's Code of Business Ethics.
  • Site Operations Management: Deliver services as defined in the relevant Schedules of the Master Service Agreement, ensuring their implementation and compliance in line with best practice procedures, ensure adherence to key performance measurements and achieve specified targets, ensure that account management is informed immediately of any key performance incidents at area sites and support Account Director in performing follow-up actions and communications, ensure completion of all required account and client audits and checks, closing findings in a timely manner.
  • Health and Safety Management: Ensure that area sites meet all JLL, legal and statutory EHS requirements and regulations, ensure that all JLL staff are working in compliance with EHS regulations.
  • Finance Management: Ensure that area sites meet all financial targets and control requirements, provide standard monthly/quarterly/annual reporting and management reports as required, drive glidepath savings in the area to meet account savings targets; cooperate with regional counterparts on savings as required.
  • Human Experience: Deliver the account's regional human experience program at all sites in the area, contribute ideas to the account's human experience regional program, help to raise awareness of human experience and new ways of working at all sites in the area, ensure human experience is incorporated into the delivery of all service lines on the account.
What We're Looking For
  • You will have proven leadership experience in Real Estate/Facilities/Workplace Management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities but keen to keep 'hands-on' with operational issues.
  • You are a natural problem solver and will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems.
  • Teamwork is a vital aspect of our brand, and we'll expect you to value this as well. You'll be the team's anchor in difficult days and their proud leader in times of success. Most important, you'll lead by example, and promote open, constructive and collaborative relationships at all levels.
About Us

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

The estimated annual salary for this position is $120,000 AUD, depending on experience.

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