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Customer Experience Manager

1 month ago

Sydney, New South Wales, Australia International Workplace Group Full time

We are Regus, part of the International Workplace Group (IWG), and we provide places to work for everyone worldwide.

Our unparalleled network of office, co-working, and meeting spaces supports dynamic change in the workplace and meets our customer needs.

We empower businesses to operate anywhere without set-up costs or capital investment. Our network enhances productivity and connects 2.5 million like-minded professionals: an instant global community and a place to belong.

About the Role:

This Customer Experience Manager - Centre Operations role will help nurture and support our customers and centre teams at a Centre level, overseeing daily operations and contributing to growth and success.

Responsibilities:
  • You will own customer experience and operations in your centre, providing exceptional experiences every interaction.
  • You'll build effective relationships with new and existing customers, working as part of a team to give our community everything they need.
  • As a key member of our Centre team, you'll drive profitability through supporting sales or additional services and ancillary income.
  • You'll train, manage, and mentor community teams to be the best they can be, leading by example through every interaction.
Key Skills:
  • You'll bring a positive, inspiring attitude to every interaction, effortlessly enthusiastic and resilient under pressure.
  • You'll have excellent communication and interpersonal skills, building strong relationships with every customer.
  • Proudly diligent and self-motivated, you'll take decisive action to solve problems, make your time count, and deliver incredible results.
What We Offer:
  • A competitive rewards package that inspires five-star service
  • A world-class, high-calibre work environment with local, national, and global clients
  • Time for you, with Monday-to-Friday working hours to achieve a perfect work-life balance
  • Structured training and development programmes to nurture your ambition
  • Career development opportunities to take increased responsibility over market centre operations or sales