Community Engagement Specialist

4 weeks ago

Melbourne, Victoria, Australia Invocare Full time

About InvoCare:

We are dedicated to supporting families during challenging times, providing compassionate services and innovative solutions. Our CARES values guide everything we do.

Position Overview:

This role involves developing and implementing local marketing plans in collaboration with the Regional Manager and business unit leaders. You will represent InvoCare positively in the community, building strong relationships with local businesses and stakeholders to enhance our brand presence and service delivery.

Key Responsibilities:

Customer Experience & Engagement:

  • Embed InvoCare values and behaviours, promoting a culture of excellence.
  • Represent InvoCare positively in the community, participating in local networks and promotions.
  • Drive exceptional customer service, ensuring clients understand the value of our services.

Core Growth:

  • Monitor and report on territory risks, opportunities, and competitor activity.
  • Develop strong business networks and relationships with key influencers and community groups.
  • Collaborate with the Regional Manager to create and implement strategic local area engagement plans.

New Growth & Innovation:

  • Develop and implement sales plans targeting new market segments in collaboration with business units.

Operational Excellence:

  • Ensure compliance with legal requirements and InvoCare policies.
  • Promote efficiency, quality customer service, and cost-effective resource management.

Essential Skills and Experience:

  • High level of self-drive with the ability to follow structured work plans.
  • Exceptional communication skills, engaging across diverse demographics.
  • Minimum of 3 years' experience in sales or business development.
  • Proven experience in achieving financial performance targets within a team.
  • Strong ability to develop and maintain local business and community relationships.
  • Experience working with diverse geographical teams and the ability to travel as required.
  • Strong influencing and relationship-building skills with key stakeholders.
  • Desirable: Previous experience in the funeral/death industry or healthcare.

We are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

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