Community Engagement Specialist

7 hours ago

Melbourne, Victoria, Australia Aveo Full time
About Aveo

Aveo is a leading provider of retirement living services in Australia, with over 30 years of experience and a reputation for delivering high-quality care and support to its residents.

Job Overview

We are seeking an experienced Community Engagement Specialist to join our team at Aveo Kingston Green. As a key member of our operations team, you will be responsible for creating a welcoming and inclusive environment for our residents and staff.

Key Responsibilities
  • Provide management support to ensure the delivery of high-quality service to residents
  • Coordinate resident and community engagement activities to foster a sense of belonging and connection among residents
  • Implement marketing and sales strategies to attract new residents and promote our communities
  • Manage day-to-day operations, including budget development and management
  • Develop improvements to internal processes to enhance the overall resident experience
Requirements
  • Experience in a front-line customer-facing role, preferably in the retirement industry or a related field
  • Highly developed interpersonal skills, with the ability to build strong relationships with residents, staff, and external partners
  • Demonstrated experience in customer engagement and satisfaction, with a focus on delivering exceptional service
  • Budget development and management skills, with the ability to manage budgets effectively
  • Strong administration skills, with proficiency in Microsoft Office Suite
  • Ability to work autonomously, with minimal supervision
  • Intermediate to Advanced user of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • High-level written and verbal communication and negotiation skills
  • Tertiary qualification in business or a related discipline, desirable
What We Offer
  • Estimated annual salary: $80,000 - $110,000 AUD, depending on experience
  • Up to 12 weeks paid parental leave
  • 2 additional 'All About Me' leave days per calendar year
  • Ability to purchase additional annual leave
  • Opportunities for further career development and growth within the organization

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