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Relationship Manager
2 months ago
We are seeking a skilled Relationship Manager to join our Home Buying team, specifically within the Third Party Banking channel. As a dedicated sales and service support specialist, you will play a critical role in promoting CommBank home loans and banking products to mortgage brokers and advisers.
Key Responsibilities- Develop and maintain strong relationships with new and existing brokers, providing technical, loan structuring, and policy support to maximize sales outcomes.
- Drive the continuous improvement of brokers' knowledge and service standards, ensuring they are equipped to maximize sales activity.
- Take ownership of customer needs, identifying appropriate service and product solutions, and ensuring settlements are maximized while proactively resolving customer retention risks.
- Collaborate with colleagues to achieve team goals and objectives, promoting a culture of professionalism and excellence.
- Stay up-to-date with regulatory initiatives and adapt to implement changes as part of ongoing broker education.
- Working knowledge of CommSee and intermediate MS Excel skills.
- Excellent industry knowledge of local and national housing and mortgage broker markets, as well as prior experience in mortgage/lending products and services.
- Demonstrated ability in sales, business development, and relationship management, with strong interpersonal, verbal, and written communication skills.
- Commercial acumen and understanding of the Group's credit and risk policies.
- Ability to work in a busy, commercial, competitive environment, meeting objectives and targets.
If you're already part of the Commonwealth Bank Group, please apply through Sidekick to submit a valid application. We're committed to supporting your career growth and development.
