Virtual Reality Experience Manager

About This Role:

We are seeking a dedicated and enthusiastic individual to own all VR experiences that take place at our Sydney Olympic Park venue. This role will be responsible for overseeing the daily operations of the Horizon of Khufu experience, ensuring a smooth, safe, and enjoyable experience for all visitors.

Key Responsibilities:

• Operational Management:
  • Oversee the daily operations of the VR experience, including opening and closing procedures.
  • Ensure all VR equipment is maintained, cleaned, and functioning properly.
  • Monitor and manage visitor flow to ensure a seamless experience.
  • Creation and maintenance of operational documentation (rosters, daily checklists, emergency procedures etc).
  • Handling ordering or purchasing for event needs (supplies, merch, and more) while focusing on keeping OPEX low.
  • Responsible for cleanliness oversight for the venue and actioning periodic checks.
  • Action event fixes and general maintenance promptly and liaise with the Production team and suppliers when escalations are necessary.
  • Assist in storage management within the building, including assisting with offloading and loading goods.
  • Running and providing support on-site for any marketing, PR, corporate, or VIP activities and experiences that take place in the venue.
  • Regular reporting on activity onsite (including Incident Reports).
  • Developing knowledge share of building-specific items, including fixes, procedures, operations, and best practices.
  • Liaise with technical support teams for maintenance and repairs, and troubleshooting.
  • Attendance at Management meetings where required.
  • Liaising with the cleaning company to ensure the on site facilities are clean and well kept, as well as stocking facilities yourself where required.
• Staff Supervision:
  • Supervise, and support a team of guest attendants and technical staff, and train any new staff where required.
  • Manage shifts and assist the Fever operations team in the creation of staff rosters where needed
• Customer Service:
  • Provide a welcoming and informative introduction to all guests.
  • Address visitor queries, concerns, and feedback promptly and professionally.
  • Ensure the safety and comfort of all visitors, including those with special needs.
  • Deliver a high level of face-to-face customer service at each event.
  • Passion for delivering positive experiences to guests.
• Health and Safety:
  • Implement and monitor health and safety protocols.
  • Manage emergency procedures and implement first aid when necessary.
  • Ensure compliance with all local regulations and company policies.
• Event Quality:
  • Ensuring the quality of the experience of events taking place in the venue, including cleanliness of the site, site safety, and event operations.
  • Maintain positive event reviews, and taking a pro-active approach to this.
• Contractor and Supplier Management:
  • Dealing with all contractors, suppliers, and liaising with any external teams running an event on-site.
  • Liaising with Fever to ensure everything is running smoothly and providing recommendations for gaps in processes.
• Additional Responsibilities:
  • Any other reasonable tasks as required by management to ensure the smooth running of the venue and events on-site.

Qualifications and Skills:

Previous experience in a supervisory or management role, preferably in events, entertainment, hospitality, or tourism.

Strong leadership and team management skills.

Excellent customer service and communication skills.

Basic technical knowledge and ability to complete instructed troubleshooting.

Ability to work flexible hours, weekends, and holidays.

A recent NSW 'Working with Children' clearance (or willingness to obtain)

First Aid Certification (or willingness to obtain)