Local Community Liaison

2 weeks ago


Sydney, New South Wales, Australia beBeeService Full time $64,386 - $64,811

Customer Service Attendant

– Job category: Call Centre & Customer Service

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. We foster satisfaction and service experiences that transform lives of our community.

In this role, you’ll:

  • Provide exceptional customer service and provide streamline experiences when assisting passengers with inquiries, helping with luggage on their journey and connecting them to regional services.
  • Manage a broad range of day-to-day station operations as well as manage the station presentation, cleaning and general maintenance.
  • Work with our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.

The current opportunity is for a part-time position that will be working a minimum of 40 hours per fortnight on a rotating shift roster at Bargo Station.

You also may be required to work additional hours at short notice with the potential for overtime.

About You:

  • You are enthusiastic and have a passion to work within your local community; you want to be on the frontline and the first point of contact when our passengers arrive at the station.
  • You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
  • You are confident and can problem solve and make prompt decisions under pressure whilst working alongside a variety of stakeholders in a safety focused operational environment.

About Us:

We connect people, communities and industry every day through our transport system. Our rail services keep Sydney moving by putting our customers at the centre of everything we do.

We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We continue to integrate technological innovations that help us deliver a smarter and more sustainable network.



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