Help Customers Thrive

2 days ago

Gosford, New South Wales, Australia beBeeCustomer Full time $40,000 - $57,000

Job Title: Customer Service Expert

Employment: Part-time (5 days a week, flexible hours)

Reports to: Team Lead

The role of Customer Service Expert is to deliver exceptional service to customers through various channels including email, phone, and social media interactions.

We strive to build on our unique selling point of providing the best-in-class customer service, making the brand approachable, helpful, and relatable.

  • Manage frontline customer experiences through phone, email, and social media interactions
  • Process customer service enquiries and resolve issues in a timely manner
  • Document customer histories in software to develop relationships with customers
  • Maintain and improve online reputation through positive interactions with customers
  • Work collaboratively with the team to ensure exceptional customer experiences

Key Responsibilities:

  • Development of brand awareness and online reputation
  • Working in a team to ensure exceptional customer experiences
  • Connecting with current and future customers through daily engagement
  • Communicating the brand values to customers
  • Adapting quickly to changing situations dependent on business needs

Professional Conduct:

It is essential for every employee to contribute to a positive work environment through cooperative and professional interactions with colleagues, customers, and partners.

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