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Customer Service Representative

2 weeks ago

Gosford, New South Wales, Australia Indigeco Pty Ltd Full time $76,400 per year
Customer Service Representative – Government Opportunity
Start Date:
End Date:
Location:
Hours:

About the Role
This is a fantastic opportunity to represent a trusted government brand in a fast-paced contact centre environment.
You will play a key role in supporting the Road Safety 2 business lines, helping customers with their enquiries via phone and digital platforms, and delivering high-quality service that aligns with Service NSW values.

Key Details

  • Pay Rate: $36.11 per hour super (paid as Non-Shiftworkers under the Clerks Award)
  • Contract Length: 6 months (until 19 December 2025)
  • Location: Gosford Contact Centre – on-site training is required
  • Hours: 7 hours per day / 35 hours per week
  • Roster: Rotating shifts between 7:00am – 7:00pm, Monday to Friday (shift pattern changes every 2 weeks)
  • Assessment Centre: Shortlisted candidates must attend an in-person Assessment Centre at Gosford on Thursday, 5 June 2025 (approx. 90 minutes)
  • Pre-employment checks: National Police Check (High Risk) and two professional references required
About You
  • 2–3 years' experience in customer service (call centre, administration, or retail)
  • Excellent written and verbal communication skills
  • Intermediate computer literacy, including:
    • Typing and navigating computer systems
    • Strong email etiquette
    • Proficiency in Microsoft Outlook and Teams
  • Previous experience working in an office or professional environment
  • The ability to learn new systems quickly and follow structured procedures
  • A professional and team-oriented attitude
not essential

Training & Support

  • Comprehensive 12-week on-site training program, including classroom sessions and 'nesting' with SME support
  • Post-training, you'll transition into working independently with support from your Team Leader and SMEs
  • Candidates must be located in NSW and in close proximity to Gosford for training, nesting, and potential office attendance
  • Full-time remote work is not offered, though hybrid arrangements may be considered depending on business needs and individual performance
Additional information
  • $36.11 per hour Super
  • 20 June - 19 December 2025
  • Gosford, NSW