Customer Service Representative

1 week ago


Keilor Park, Victoria, Australia C.H. Robinson Full time
Job Summary

We are seeking a highly skilled Contract Logistics Customer Support Representative to join our team at C.H. Robinson Oceania. As a key member of our customer-facing team, you will be responsible for providing world-class customer service, resolving issues efficiently, and ensuring customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service through phone calls, emails, and live chat, addressing customer inquiries and concerns in a timely and professional manner.
  • Perform routine tracking and tracing of shipments, updating loads as necessary, and resolving minor site and load issues.
  • Escalate larger customer and load issues to appropriate parties or departments, ensuring seamless resolution and customer satisfaction.
  • Follow all department and company SOPs, maintaining high standards of quality and efficiency in all financial-related tasks, including invoicing and updating financials.
Requirements
  • High School certificate or equivalent.
  • Ability to work evenings and/or weekends.
  • Strong communication and interpersonal skills.
  • Basic proficiency in Microsoft Office Suite of programs.
  • Ability to multi-task and demonstrate attention to detail and accuracy.
  • Minimum 1 year of customer service experience.
  • Experience in a warehouse administrative environment.
What We Offer

At C.H. Robinson Oceania, we value our employees and offer a range of benefits, including flexible work arrangements, career development opportunities, and access to our Employee Assistance Program. We are a proud Equal Opportunity employer and strive to create a diverse and inclusive work environment.



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