Cluster Accommodations Coordinator

2 days ago


Perth, Western Australia beBeeReservations Full time $100,000 - $120,000

Job Title: Cluster Reservations Manager

We are seeking a highly motivated and experienced professional to lead our reservations team in Perth, Australia.

About the Role:
  • Oversee daily operations to ensure exceptional service delivery and optimize occupancy rates.
  • E nsure guest inquiries and bookings are handled efficiently and courteously.
  • Analyse occupancy trends and collaborate with revenue management to maximize room revenue.
  • Train, mentor, and manage the reservations team to achieve performance goals.
  • Liaise with front office and sales departments to ensure a seamless guest experience.
  • Assist with VIP and special request arrangements.
  • Maintain accurate records of guest preferences and booking details.
  • Prospect and convert group leads for business growth.
Requirements:
  • Prior experience in a similar role within the hospitality industry.
  • Strong leadership and organisational skills with a focus on guest satisfaction.
  • Excellent verbal and written communication abilities.
  • Proficiency in hotel property management systems (PMS).
  • Strong analytical skills and attention to detail.
  • A customer-focused mindset with a passion for delivering memorable experiences.
Benefits:

The ideal candidate will be rewarded with a challenging yet supportive work environment, opportunities for professional growth, and the chance to make a lasting impact on our guests' experiences.



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