Customer Support Professional

4 weeks ago

City of Rockingham, Australia Workskil Australia Ltd Full time
About Us

Workskil Australia Ltd is a national not-for-profit and charitable organisation with almost 40 years of experience in supporting Australians to achieve sustained economic and social self-reliance.

We provide a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

Salary & Benefits

A competitive salary will be negotiated commensurate with skills and experience. As a Workskil Australia Ltd employee, you'll also have access to tax-effective salary packaging.

About the Role

This full-time, ongoing position is based at our Rockingham site and offers a 9-day fortnight schedule, with a dedicated and fixed day off every second week.

You'll be responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues.

The successful candidate will find balancing day-to-day tasks easy with strong time management and organisational skills. You will be competent using the Microsoft suite and have experience taking accurate queries by phone and using a customer relationship management system.

As the first point of contact for all visitors to the site, you'll have a professional and friendly demeanour, even when dealing with a wide range of people.

Teamwork is paramount, as the site works closely to assist customers into quality employment.

Key Responsibilities
  • Demonstrate excellent administration skills, attention to detail and computer literacy; including competence with Microsoft Office Suite.
  • Demonstrate strong verbal and written communication skills.
  • Demonstrate experience in a busy reception or front-of-house role dealing with a wide range of members of the public.
  • Prove your ability to maintain a calm and professional approach when dealing with difficult situations.
  • Demonstrate your ability to work with culturally or linguistically diverse people, ex-offenders, youth and disadvantaged groups.
  • Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).

An estimated salary for this position is between $60,000 to $80,000 per annum, depending on your skills and experience.

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