Customer Service Representative

3 weeks ago


City of Rockingham, Australia Kinnect Full time

We are seeking an experienced Customer Service Representative to join our dynamic team at KINNECT's Rockingham Clinic.

About the Role

This is a fantastic opportunity for an A-Player who thrives in a busy environment and has a passion for superior customer care. As an Administration Officer, you will be responsible for providing exceptional customer service, answering phone enquiries, coordinating bookings and results for pre-employment medicals and assessments.

Key Responsibilities
  • Answering a wide variety of enquiries relating to new referrals and medical appointments
  • Liaising with stakeholders and clients via our online chat portal
  • Scheduling pre-employment assessments
  • Collating results from pre-employment assessments and liaising with KINNECT's medical team
  • Attending to inbound calls from a wide range of clients in an efficient and professional manner
What You'll Enjoy
  • A competitive salary ranging between $65,000 to $80,000 per annum, based on experience and qualifications
  • Fortnightly incentives and opportunities for transfer to other locations across the country
  • Supportive Team Leaders to help you reach your potential
  • Opportunities to grow your career and skills in a diverse range of areas
  • A super friendly team culture
Requirements
  • A proven track record of success in a customer-centric role
  • Problem-solving skills and the ability to apply your knowledge to different scenarios
  • Ability to work in a fast-paced, evolving environment and prioritize effectively
  • Excellent written and verbal communication skills and a high level of professionalism
  • Ability to work well within a team environment

Please note that this position requires flexibility to work different hours on occasion and a willingness to learn and adapt to changing priorities.



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