Key Account Contract Specialist

6 days ago


Epping, Australia Service Stream Full time

About the Role

Service Stream's Utilities division is currently seeking a Key Account Contract Specialist to join our Victorian Network Services and metering team. Reporting directly to the Service Delivery Manager, you will be responsible for managing the day-to-day operational activities of a major metropolitan water meter reading, replacement and installation services contract.
Nature of position: Permanent, Full TimeLocation: Epping VICReporting Line: Service Delivery ManagerKey Responsibilities:
  • Ensure all contractual KPIs are met and if possible exceeded
  • Develop strong client relationships and act as a key point of contact
  • Ensure quality of work is in accordance with contractual requirements, company standards and to the client's expectations
  • Plan and coordinate all daily tasks associated to the field and administration staff
  • Attend all client meetings and keep copies of agendas/minutes
  • Manage all internal operational activities within the contract
  • Promote a systematic approach to HSE issues and adhere to relevant policies & procedures
  • Ensure contract variations are reported to the relevant line manager
  • Ensure monthly reporting is completed in line with client and management requirements
About You:
  • Prior working experience in a service delivery management or operational role
  • Demonstrated experience in contract, customer and client management
  • Previous experience in managing a field-based operations contract is highly desired
  • Good experience with financial reporting and budgeting
  • Well-developed written and verbal communications skills
  • Exceptional problem-solving skills with the ability to manage complex issues
  • Certificate/Degree in Business and/or Frontline management is desired but not essential
Benefits:
  • Kudos Reward and Recognition Program
  • Growth opportunities within an ASX listed company
  • Corporate staff discount
Salary:$85,000 - $100,000 per annum

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