Contract Administrator

4 weeks ago

Epping, Australia Service Stream Full time

Description Summary

Experienced Contract Manager sought by Service Stream's Utilities division to oversee a major metropolitan water meter reading, replacement and installation services contract. Key responsibilities include ensuring contractual KPIs are met, developing strong client relationships, and managing internal operational activities within the contract.

About the Role

Service Stream's Utilities division are currently seeking a Contract Manager to join our Victorian Network Services and metering team. Reporting directly to the Service Delivery Manager, you will be responsible for managing the day-to-day operational activities of a major metropolitan water meter reading, replacement and installation services contract. Key responsibilities include ensuring contractual KPIs are met, developing strong client relationships, and managing internal operational activities within the contract.

Key Responsibilities

  • Ensure all contractual KPIs are met and if possible, exceeded
  • Develop strong client relationships and act as a key point of contact
  • Ensure quality of work is in accordance with contractual requirements, company standards and to the client's expectations
  • Plan and coordinate all daily tasks associated to the field and administration staff
  • Attend all client meetings and keep copies of agendas/minutes
  • Manage all internal operational activities within the contract
  • Promote a systematic approach to HSE issues and adhere to relevant policies & procedures
  • Ensure contract variations are reported to the relevant line manager
  • Ensure monthly reporting is completed in line with client and management requirements

About You

  • Prior working experience in a service delivery management or operational role
  • Demonstrated experience in contract, customer and client management
  • Previous experience in managing a field-based operations contract is highly desired
  • Good experience with financial reporting and budgeting
  • Well-developed written and verbal communications skills
  • Exceptional problem-solving skills with the ability to manage complex issues
  • Certificate/Degree in Business and/or Frontline management is desired but not essential

Benefits

  • Kudos Reward and Recognition Program
  • Growth opportunities within an ASX listed company
  • Corporate staff discount

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