Key Account Manager

2 weeks ago


Epping, Australia Service Stream Full time
Service Stream Utilities Division Opportunity

About the Role:

We are currently seeking a Contract Manager to join our Victorian Network Services and metering team at Service Stream's Utilities division.

This is an exciting opportunity for someone with experience in managing day-to-day operational activities of a major metropolitan water meter reading, replacement, and installation services contract.

The successful candidate will be responsible for ensuring all contractual KPIs are met and exceeded, developing strong client relationships, and ensuring quality work in accordance with contractual requirements and company standards.

Key Responsibilities:

  • Plan and coordinate daily tasks associated with field and administration staff.
  • Attend client meetings and maintain agendas/minutes.
  • Manage internal operational activities within the contract.
  • Promote a systematic approach to HSE issues and adhere to relevant policies/procedures.
  • Report contract variations to the relevant line manager.
  • Complete monthly reporting as per client and management requirements.

About You:

  • You have prior working experience in service delivery management or operational roles.
  • You possess demonstrated experience in contract, customer, and client management.
  • Previous experience in managing a field-based operations contract is highly desired.
  • You have good experience with financial reporting and budgeting.
  • You have well-developed written and verbal communication skills.
  • You excel in problem-solving with the ability to manage complex issues.
  • A Certificate/Degree in Business and/or Frontline management is desirable but not essential.

Salary Range: AU$120,000 - AU$150,000 per annum depending on experience.

Benefits:

  • Kudos Reward and Recognition Program.
  • Growth opportunities within an ASX listed company.
  • Corporate staff discount.


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