Senior Contract Operations Manager

1 week ago

Epping, Australia Service Stream Full time

Description Summary

Exciting opportunity for a Senior Contract Operations Manager to join Service Stream's Utilities division, managing a major metropolitan water meter reading, replacement and installation services contract. The successful candidate will be responsible for ensuring all contractual Key Performance Indicators (KPIs) are met and exceeded, while developing strong client relationships and acting as a key point of contact.
About the RoleService Stream's Utilities division is currently seeking a Senior Contract Operations Manager to join our Victorian Network Services and metering team. Reporting directly to the Service Delivery Manager, you will oversee the day-to-day operational activities of a major metropolitan water meter reading, replacement and installation services contract.

Key Responsibilities

  • Ensure quality of work is in accordance with contractual requirements, company standards and to the client's expectations
  • Plan and coordinate all daily tasks associated to the field and administration staff
  • Attend all client meetings and keep copies of agendas/minutes
  • Manage all internal operational activities within the contract
  • Promote a systematic approach to Health, Safety, and Environmental (HSE) issues and adhere to relevant policies & procedures
  • Ensure contract variations are reported to the relevant line manager
  • Ensure monthly reporting is completed in line with client and management requirements

About You

  • Prior working experience in a service delivery management or operational role
  • Demonstrated experience in contract, customer and client management
  • Previous experience in managing a field-based operations contract is highly desired
  • Good experience with financial reporting and budgeting
  • Well-developed written and verbal communications skills
  • Exceptional problem-solving skills with the ability to manage complex issues

Salary Information

This role offers a competitive salary ranging from $120,000 to $180,000 per annum, depending on experience, plus additional benefits. We are an ASX-listed company offering opportunities for growth and development. If you're looking for a challenging and rewarding career, apply now

Benefits

  • Kudos Reward and Recognition Program
  • Growth opportunities within a dynamic company
  • Corporate staff discount

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