Strategic Client Experience Leader

5 days ago

Brisbane, Queensland, Australia beBeeEXPERIENCE Full time
Job Description

We are seeking a talented Client Experience Manager to lead our team and drive exceptional client outcomes. This is a unique opportunity for a strategic and people-focused leader to champion excellence in service delivery, integrate data insights, and lead a multidisciplinary team dedicated to making a meaningful difference.

About the Role

This dynamic role blends strategic oversight with hands-on operational coordination, ensuring that every client interaction is underpinned by strong data analytics, reliable systems, and proactive workforce management. You will be responsible for developing and implementing data-driven workforce plans, overseeing forecasting, scheduling, and rostering, and utilising systems to deliver real-time insights into workforce utilisation.

Key Responsibilities:
  • Workforce Planning and Data Analytics
    • Develop and implement data-driven workforce plans that align with service demand, compliance, and operational objectives.
    • Oversee end-to-end forecasting, scheduling, and rostering within a complex 24/7 care environment.
    • Utilise systems to deliver real-time insights into workforce utilisation, turnover, productivity, service gaps, and recruitment forecasting.
  • Client-Centred Service Delivery
    • Ensure the delivery of responsive, person-centred services that respect each client's goals, preferences, and rights.
    • Foster a culture of empathy and respect in every client interaction.
  • Leadership and Team Development
    • Lead, coach, and develop a high-performing team of Intake Officers, Rostering Coordinators, and Reception staff.
    • Promote a values-driven, inclusive, and supportive workplace culture.
  • Operational Excellence and Stakeholder Engagement
    • Collaborate with internal teams and external partners to ensure integrated, seamless service delivery across the region.
    • Translate strategic objectives into actionable operational plans that elevate client outcomes.
Requirements
  • Qualifications and Skills:
    • Tertiary qualifications in health, community services, aged care, or a related field.
    • Proven experience in workforce planning and analytics, ideally within a complex model, with a track record of balancing client needs and achieving financial targets.
    • Strong skills in developing, interpreting, and presenting workforce reports, with a focus on identifying service gaps and implementing data-driven strategies to optimise performance and service delivery.
    • Demonstrated ability to lead, mentor, and develop high-performing teams—fostering a culture of collaboration and continuous improvement that aligns with organisational values.
    • A passion for client-centred excellence, continuous improvement, and operational efficiency, ensuring that every client interaction is underpinned by robust systems and insights that deliver consistent, high-quality care.
  • Benefits
    • Competitive salary: $120,000 per annum + benefits + salary packaging
    • Salary packaging (up to $18,900 net)—decreasing the tax you pay, leaving more in your pocket.
    • Receive one paid Allocated Day Off (ADO) each month as part of your managerial benefits
    • Access to Blue Light Card (retail discounts).
    • Corporate health insurance.
    • Additional NSW public holiday (Christmas Picnic).
    • Employee Assistance Program (EAP).
    • Access to scholarship programs
About Us

We are a leading not-for-profit organisation providing high-quality care to older Australians. We value compassion, dignity, and respect in everything we do, and are committed to delivering exceptional client experiences.

  • Client Experience Manager

    19 hours ago

    Brisbane, Queensland, Australia Mclean Care Ltd Full time

    Add expected salary to your profile for insightsAt McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities.As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are...

  • Senior Client Experience Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeAmbassador Full time $120,000 - $140,000

    Job Opportunity:As a seasoned client advisor, you will elevate the client experience by driving exceptional performance and delivering unforgettable journeys.About the Role:This leadership position requires a passionate professional who can inspire loyalty and foster strong relationships with clients. Key responsibilities include mentoring junior team...

  • Client Experience Manager

    1 day ago

    Brisbane, Queensland, Australia McLean Care Ltd Full time

    Add expected salary to your profile for insightsAt McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities. As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are...

  • Strategic Client Liaison

    17 hours ago

    Brisbane, Queensland, Australia beBeeClientAdvisor Full time $90,000 - $140,000

    Unlock a new level of client engagement and leadership as a Senior Client AdvisorWe are seeking an exceptional professional to elevate the luxury retail experience for our clients and team members.Elevate client experiences, delivering unparalleled service and building lasting relationships.Become a brand ambassador, inspiring passion for the industry within...

  • Senior Client Experience Lead

    13 hours ago

    Brisbane, Queensland, Australia beBeeClientExperience Full time $110,000 - $120,000

    Key RoleThe organisation is a leading provider of services operating across multiple regions.We are passionate about delivering high-quality, person-centred support to our clients.About the JobThis is an exciting opportunity to take the lead in shaping the future of our services, ensuring exceptional client outcomes and sustainable growth.You will drive...

  • Strategic Enterprise Sales Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeEnterprise Full time $200,000 - $250,000

    We are seeking a seasoned sales professional to lead strategic relationships with our largest clients. As a Senior Account Executive, you will be responsible for driving portfolio growth and team development.Key ResponsibilitiesOwn and grow a portfolio of high-value enterprise relationshipsLead complex digital transformation initiatives at the highest levels...

  • Strategic Bid Leader

    2 weeks ago

    Brisbane, Queensland, Australia beBeeStrategicBidLeader Full time $88,000 - $89,400

    Job OverviewWe are seeking a highly skilled Strategic Bid Leader to lead the development and delivery of major proposals across our advisory, sustainability, and environmental services portfolio.Key Responsibilities:Develop and manage high-value, multi-disciplinary bids across various regions, aligning closely with technical leads, business development, and...

  • Client Success Team Leader

    1 day ago

    Brisbane, Queensland, Australia Roses Only Pty Ltd Full time

    Roses Only is the leading online retailer of delivered flowers and gifts in Australia. We're part of a dynamic group known for innovation and customer satisfaction.About the Role:As a Client Success Team Leader, you will oversee a team of Client Success Coordinators, driving customer satisfaction, retention, and growth. You will develop strategies, set...

  • Strategic Client Partner

    2 weeks ago

    Brisbane, Queensland, Australia beBeeAccount Full time $90,210 - $104,391

    Key Account ManagerWe are seeking a skilled Key Account Manager to cultivate and maintain strong relationships with our clients across various industries.This role requires a blend of customer focus, strategic thinking, and effective communication skills. As a Key Account Manager, you will be responsible for managing client portfolios, delivering exceptional...

  • Senior Client Experience Manager

    1 day ago

    Brisbane, Queensland, Australia Orchard Talent Group Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from Orchard Talent GroupAssociate Director | Disability | Child Youth & Families | Social Services | 0426 634 234 | Josh@Orchardtalent.com.auThe organisationNextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred...