
Senior Client Experience Manager
2 days ago
1 day ago Be among the first 25 applicants
Direct message the job poster from Orchard Talent Group
Associate Director | Disability | Child Youth & Families | Social Services | 0426 634 234 | Josh@Orchardtalent.com.auThe organisation
Nextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. We believe everyone deserves to get more out of life and are committed to helping our clients achieve their goals through integrity, collaboration, and continuous improvement.
The opportunity
- Take the lead in shaping the future of Nextt's Brisbane services, ensuring exceptional client outcomes and sustainable growth.
- Drive strategy across a multi-million-dollar portfolio, influencing both operational delivery and long-term service development.
- Inspire, mentor, and empower Client Experience Managers and their teams to deliver consistently high standards of care.
- Work with senior leaders across Quality, Safeguards, People & Culture, and Business Development to align workforce capability with participant needs.
- Champion innovation and continuous improvement in client experience, building stronger connections with clients, families, and the wider community.
- Proven track record as a senior leader in disability, health, or community services, with the ability to balance operational excellence and strategic growth.
- Natural relationship builder with the presence and influence to engage stakeholders at all levels.
- Commercially astute, experienced in managing complex budgets and driving performance across large teams.
- Knowledgeable in NDIS, safeguarding, and quality frameworks, with a passion for client-centred care.
- Tertiary qualifications in health, allied health, disability, or business management.
This is a unique opportunity to step into a pivotal leadership role with one of Australia's leading NDIS providers. Based in Brisbane with flexibility to work from home, you'll enjoy:
- A competitive remuneration package including salary packaging and benefits.
- Scope to shape the future direction of Nextt's services and influence outcomes at a strategic level.
- A collaborative, values-driven executive team who will back your leadership and ideas.
- Professional growth and career development in a high-impact national organisation.
For a confidential discussion or role-related questions, please contact Josh Kyle of The Orchard Talent Group:
E: Josh@orchardtalent.com.au
To apply please submit your current CV via the link.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.Seniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement
- IndustriesNon-profit Organizations
Referrals increase your chances of interviewing at Orchard Talent Group by 2x
Sign in to set job alerts for "Experience Manager" roles.Managing Director – Australia & New ZealandDeputy Director-General / Chief Operating OfficerBrisbane, Queensland, Australia 3 weeks ago
Northgate, Queensland, Australia 1 day ago
Browns Plains, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
North Lakes, Queensland, Australia 3 weeks ago
Critical Escalation Manager (APAC) - Customer (P692)Brisbane, Queensland, Australia 23 hours ago
Salisbury, Queensland, Australia 22 hours ago
Brisbane, Queensland, Australia $120,000.00-$130,000.00 3 days ago
Brisbane, Queensland, Australia 4 days ago
Brisbane, Queensland, Australia 17 hours ago
Brisbane, Queensland, Australia 4 days ago
Moreton Bay, Queensland, Australia 1 week ago
North Lakes, Queensland, Australia 3 months ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Head of Supply Chain Platforms (Flexible Location)Brisbane, Queensland, Australia 2 weeks ago
Stafford, Queensland, Australia 4 months ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 days ago
Brisbane City, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 4 months ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 3 months ago
Carina Heights, Queensland, Australia 4 weeks ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 2 weeks ago
Stafford, Queensland, Australia 1 month ago
Aspley, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane Airport, Queensland, Australia 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Senior Client Experience Manager
24 hours ago
Brisbane, Queensland, Australia beBeeclient Full time $100,000 - $150,000Job SummaryWe are seeking a highly experienced professional to fill the role of Senior Client Service Officer in Queensland. This position is ideal for someone with strong technical knowledge and leadership skills, who can mentor junior staff while enhancing client experience.
-
Senior Client Experience Lead
23 hours ago
Brisbane, Queensland, Australia beBeeClientExperience Full time $110,000 - $120,000Key RoleThe organisation is a leading provider of services operating across multiple regions.We are passionate about delivering high-quality, person-centred support to our clients.About the JobThis is an exciting opportunity to take the lead in shaping the future of our services, ensuring exceptional client outcomes and sustainable growth.You will drive...
-
Senior Client Experience Manager
1 day ago
Brisbane, Queensland, Australia beBeeClient Full time $120,000 - $125,000About this roleThe key to our success lies in delivering exceptional client experiences that drive engagement, retention, and revenue growth. As a member of our leadership team, you will lead a high-performing team dedicated to reducing client attrition, streamlining processes, and driving overall client success.Lead and develop a high-performing team...
-
Brisbane, Queensland, Australia beBeefinancial manager Full timeJob DescriptionThe role of the Financial Manager is to oversee and manage the financial operations of our organization.Key responsibilities include:Ensuring that all financial systems are adequate and operational to record and report on the financial performance of the organization.Managing daily financial and processing functions, cash flow management, and...
-
Client Experience Manager
1 day ago
Brisbane, Queensland, Australia Mclean Care Ltd Full timeAdd expected salary to your profile for insightsAt McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities.As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are...
-
Senior Client Manager
2 days ago
Brisbane, Queensland, Australia beBeeAccountant Full timeBusiness Advisory Supervisor RoleThis role offers the opportunity to work in a dynamic boutique firm that is experiencing significant fee growth. You will be responsible for managing clients and providing compliance and value-added services.The FirmThis practice is led by young partners and has a dedicated team. The business seeks additional senior support...
-
Client Experience Manager
2 days ago
Brisbane, Queensland, Australia McLean Care Ltd Full timeAdd expected salary to your profile for insightsAt McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities. As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are...
-
Client Experience Manager
24 hours ago
Brisbane, Queensland, Australia beBeeClientCare Full time $55,000 - $95,000Job Description:We are seeking a skilled professional to join our team as a Client Care Specialist. In this role, you will be responsible for delivering exceptional client experiences and providing timely and empathetic resolution of client complaints.Key Responsibilities:Build trust with clients by understanding their situation and uncovering the origin of...
-
Client Experience Manager
1 day ago
Brisbane, Queensland, Australia beBeeDeliverance Full time $60,000 - $85,000Job Title: Client Delivery CoordinatorWe are seeking a highly motivated and detail-oriented individual to fill the role of Client Delivery Coordinator.This is an exciting opportunity to work with a global organisation that offers ongoing professional development and learning opportunities.Key Responsibilities:Collaborate with cross-functional teams to...
-
Client Experience Manager
20 hours ago
Brisbane, Queensland, Australia beBeeLeader Full time $76,515 - $78,300Our customer service operation is seeking an experienced and dynamic leader to elevate their client's customer experience. This pivotal leadership role requires a hands-on manager who thrives in a technical, trade-focused environment.Job DescriptionLead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance,...