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Automotive Service Specialist

2 months ago

Joondalup, Australia RAC WA Full time

RAC Auto Services, a leading automotive business in WA, is seeking a skilled Automotive Service Specialist to join their team. This role offers a unique opportunity to work with a reputable brand, guaranteeing set working hours and a competitive salary package.

Key Responsibilities:

  • Manage the member experience during the vehicle service process, coordinating with technicians and communicating with customers
  • Provide estimates for repair and maintenance services, explaining the work to be performed and offering recommendations for additional works
  • Coordinate with technicians to ensure timely completion of repairs and maintenance
  • Provide regular updates to members on the status of their vehicle
  • Handle member concerns and complaints in a professional and timely manner
  • Prepare and complete repair orders
  • Support the collaboration and achievement of team sales targets and conversion rates
  • Understand revenue and profit targets
  • Provide site and mobile service administrative support, including data entry, invoicing, and part returns

Requirements:

  • Outstanding professional customer relationship management skills, including problem solving and conflict resolution
  • Technical knowledge of automotive repairs and servicing (desirable)
  • Sound administrative and clerical skills
  • High level verbal and written communication skills
  • Effective teamwork skills and ability to develop positive workplace relationships
  • Flexibility to travel and work between centres