Customer Experience Lead

4 days ago

North Mackay, Queensland, Australia beBeeCustomerFocused Full time $50,000 - $65,000
Job Overview:">

We are seeking an experienced and skilled Customer Service Manager to join our team. In this role, you will be responsible for managing customer service delivery to members and overseeing the reception team.

">Key Responsibilities:">
  • ">
  • Manage overdue accounts, cancellations, and enquiries, meeting key performance indicators.">
  • Supervise the Reception team, providing training and ongoing support for new employees.">
  • Roster the Reception team, working with other teams to ensure adequate staff are working at critical times.">
  • Utilize computer systems to look up member details, create access key tags, process purchases, and assist members with bookings.">
  • Maintain venue cleanliness, ensuring the reception/café area is always neat and tidy.">
  • Perform other related duties as required.">
">Requirements:">
  • ">
  • 3+ years previous customer service supervisory experience with excellent communication skills.">
  • Financially driven with a natural drive to achieve individual and team goals.">
  • Experience in a KPI-driven environment.">
  • Able to build rapport with people from varied backgrounds and desire to help others succeed.">
  • Outstanding communication abilities - able to listen, understand, empathize, and influence others.">
  • Customer-focused with a desire to achieve exceptional customer outcomes.">
  • Ability to be a role model and live by health values and behaviors.">
">What We Offer:">

A dynamic and supportive work environment that encourages growth and development.

">

The opportunity to make a positive impact on the lives of our members.

">

A competitive salary and benefits package.

">

Ongoing training and professional development opportunities.

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